kado897 Posted January 20 ID:1550681 Share Posted January 20 MB updates to component package 1.0.1888 and ransomware protection turned off and will not turn on again. The switch is greyed out as is the entry in the system tray pop up.. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550682 Share Posted January 20 Hello @kado897 To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550687 Share Posted January 20 Here is the requested info.mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550693 Share Posted January 20 Thank you @kado897 Can we have you please restart the computer and then let us know if that corrects the issue. Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550695 Share Posted January 20 That was the first thing I did. No change. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550696 Share Posted January 20 Please try reinstalling over the top https://downloads.malwarebytes.com/file/mb-windows Link to post Share on other sites More sharing options...
Solution kado897 Posted January 20 Author Solution ID:1550697 Share Posted January 20 Success. Reinstallation allowed me to turn it on again. Thanks for your help. Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550699 Share Posted January 20 I spoke too soon. It allowed me to turn it on immediately after install, but turned itself of again a few minutes later. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550701 Share Posted January 20 Okay, please get us a new fresh set of MBST logs and we'll see what else we can find. Thanks Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550703 Share Posted January 20 There you go.mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550708 Share Posted January 20 I'm going to move your topic to the Malware Removal forum so that we can work on this and you'll be able to download scripts. Please note, you have System Restore disabled. Please enable System Restore and create a new Restore Point ATTENTION: System Restore is disabled (Total:151.62 GB) (Free:77.29 GB) (51%) You appear to have a bad block on one of your hard disk. You may need to use DISKPART or other tool to verify which disk before you potentially lose data. System errors: ============= Error: (01/20/2023 08:10:22 PM) (Source: disk) (EventID: 11) (User: ) Description: The driver detected a controller error on \Device\Harddisk4\DR4. It look like there are some possible network issues also being logged which could be related to your issue getting Malwarebytes to load properly Please get the new Restore Point created, then check on that hard drive and let me know what you find. Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550711 Share Posted January 20 Interesting. Crystadiskinfo shows zero allocated sectors/blocks on all my disks. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550712 Share Posted January 20 Windows is logging it so there is something there Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550713 Share Posted January 20 I'll keep checking. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550716 Share Posted January 20 I can have you run a script that should tell us which disk Please save the attached file to the C:\Users\donal\Downloads\ folder. Then run the following Farbar program with Admin rights. C:\Users\donal\Downloads\FRSTEnglish.exe Then click on the FIX button. When it's done, please find and post back the FIXLOG.TXT file. fixlist.txt Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550719 Share Posted January 20 done...Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550721 Share Posted January 20 This is Disk 4 which should be the one that Windows is logging as an issue. I don't know what you have running on it, but I'd back up any data on it before you do further testing, disk repair work. DriveLetter : G: Number : 4 Label : Backup 1 Manufacturer : WD Model : Elements 107C SerialNumber : WCC4E6TTZKP5 Name : WD Elements 107C USB Device FirmwareRev : 1065 PnPID : USBSTOR\DISK&VEN_WD&PROD_ELEMENTS_107C&REV_1065\57434334453654545A4B5035&0 SCSIPort : 0 FileSystem : NTFS MediaType : External hard disk media PartitionKind : GPT BootDisk : False TotalSpace : 3725.99 FreeSpace : 1134.621 UsedSpace : 2591.369 Drive : Win32_LogicalDisk: G: (DeviceID = "G:") Partition : Win32_DiskPartition: Disk #4, Partition #0 (DeviceID = "Disk #4, Partition #0") Disk : Win32_DiskDrive: WD Elements 107C USB Device (DeviceID = "\\.\PHYSICALDRIVE4") Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550722 Share Posted January 20 Thanks that's a usb3 attached backup disk. I have backups on other disks for redundancy. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550724 Share Posted January 20 Okay, let me check your logs again and we'll run a clean up routine Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550725 Share Posted January 20 Did you enable System Restore and make a new Restore Point? Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550726 Share Posted January 20 No. I have an MR image taken just before the problem. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550729 Share Posted January 20 I have and use MR as well, but it's still not quite like a System Restore. It's up to you but I use both as SR works for the System Changes. MR works to replace all change so stuff you have right now would be lost on a full restore Let me review and get back to you. But if you're not that interested in cleaning up and just want MB to work again, let me know so I don't waste time writing up a clean up script. Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550731 Share Posted January 20 What would you be cleaning up? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1550733 Share Posted January 20 I've been doing computer support now for over 30 years, so things that in my opinion don't belong on the computer or that would help the computer work better. Link to post Share on other sites More sharing options...
kado897 Posted January 20 Author ID:1550735 Share Posted January 20 No just fix MB. Link to post Share on other sites More sharing options...
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