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latest MB Beta Unable to turn ransomware protection on.


Go to solution Solved by kado897,

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  • Root Admin

Hello @kado897

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

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  • Root Admin

I'm going to move your topic to the Malware Removal forum so that we can work on this and you'll be able to download scripts.

Please note, you have System Restore disabled. Please enable System Restore and create a new Restore Point

ATTENTION: System Restore is disabled (Total:151.62 GB) (Free:77.29 GB) (51%)

 

You appear to have a bad block on one of your hard disk. You may need to use DISKPART or other tool to verify which disk before you potentially lose data.

System errors:
=============
Error: (01/20/2023 08:10:22 PM) (Source: disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk4\DR4.

 

It look like there are some possible network issues also being logged which could be related to your issue getting Malwarebytes to load properly

 

Please get the new Restore Point created, then check on that hard drive and let me know what you find.

 

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  • Root Admin

I can have you run a script that should tell us which disk

Please save the attached file to the C:\Users\donal\Downloads\  folder.

Then run the following Farbar program with Admin rights.  C:\Users\donal\Downloads\FRSTEnglish.exe

Then click on the FIX button.

When it's done, please find and post back the FIXLOG.TXT file.

fixlist.txt

 

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  • Root Admin

This is Disk 4 which should be the one that Windows is logging as an issue. I don't know what you have running on it, but I'd back up any data on it before you do further testing, disk repair work.

 

DriveLetter   : G:
Number        : 4
Label         : Backup 1
Manufacturer  : WD      
Model         : Elements 107C   
SerialNumber  : WCC4E6TTZKP5
Name          : WD Elements 107C USB Device
FirmwareRev   : 1065
PnPID         : USBSTOR\DISK&VEN_WD&PROD_ELEMENTS_107C&REV_1065\57434334453654545A4B5035&0
SCSIPort      : 0
FileSystem    : NTFS
MediaType     : External hard disk media
PartitionKind : GPT
BootDisk      : False
TotalSpace    : 3725.99
FreeSpace     : 1134.621
UsedSpace     : 2591.369
Drive         : Win32_LogicalDisk: G: (DeviceID = "G:")
Partition     : Win32_DiskPartition: Disk #4, Partition #0 (DeviceID = "Disk #4, Partition #0")
Disk          : Win32_DiskDrive: WD Elements 107C USB Device (DeviceID = "\\.\PHYSICALDRIVE4")

 

 

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  • Root Admin

I have and use MR as well, but it's still not quite like a System Restore. It's up to you but I use both as SR works for the System Changes. MR works to replace all change so stuff you have right now would be lost on a full restore

Let me review and get back to you. But if you're not that interested in cleaning up and just want MB to work again, let me know so I don't waste time writing up a clean up script.

 

 

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