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Hello @DustyShinigami and :welcome::

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, please carefully follow these instructions:

  1. Download the Malwarebytes Support Tool.
  2. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file.
  3. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.
  4. Run the MBST Support Tool.
  5. In the left navigation pane of the Malwarebytes Support Tool, click Advanced.
  6. In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.
  7. A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file in your next reply to this topic.

For the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

Thank you.

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Hello :welcome: @DustyShinigami

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

  • Removing malware can be unpredictable
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Only run the tools I guide you to.
  • Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
  • The removal of malware isn't instantaneous, please be patient.
  • Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • Please stick with me until I give you the "all clear".
  • If your system is running Discord, please be sure to Exit out of it while this case is on-going.
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Be sure to close all games ( if any are open now) and cease playing any games for duration of this case. The Malwarebytes logs seem to show questionable scripts with "Epic Games".

Take these actions so that Windows 11 is set to show all hidden files and folders.
Open File Explorer from the taskbar.

Select View > Show > Hidden items.

Select ViewShowFile name extensions

 

 

I will custom guide you. We will be doing several things, over a few different passes. Please have lots of patience.
This next part is just the next pass. It will not take a whole lot of time. It should be under 15 minutes or even less.
Just only do this, and report back with the log, and kindly, please, wait for next reply from me.

Let's do one special run  with Malwarebytes Adwcleaner. 
 
It will not take much time, Read over all lines before starting so that you have a good understanding of the whole method. Take your time and go careful. I ant to make sure you select all of what I list below - before- pressing the "scan" button.
 
First download & save it
 
Then go to where the EXE file is saved. Start Adwcleaner.  Do not rush. There are a few first choices to set as I have listed below.
 
Reply YES at the Windows prompt to allow the program to proceed and make changes. That is the usual Windows security prompt.
 
When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status
Delete IFEO keys
Delete tracing keys
Delete Prefetch files
Reset Proxy
Reset IE Policies
Reset Chrome policies
Reset Winsock
Reset HOSTS file
 
ADW-s-1.png.c32838f45f840beb2b835ad51f0a1b7c.png
 
 
ONLY after you have set the selections above ....only after that .....
Now On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.
 
 
 
This can take several minutes.
When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button To remove what it found.
 
AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean.
Click on the “Continue” button to finish the removal process.
 
 
 
Attach the clean log from Adwcleaner when all completed. 
 
 

Now a different scan with another security scanner. 

This with Kaspersky KVRT tool.

Download Kaspersky Virus Removal Tool (KVRT) from here: https://www.kaspersky.com/downloads/thank-you/free-virus-removal-tool and save to your Desktop.

Next, Select the Windows Key and R Key together, the "Run" box should open.

user posted image

Drag and Drop KVRT.exe into the Run Box.

user posted image

C:\Users\Tim\DESKTOP\KVRT.exe will now show in the run box.

user posted image

add
-dontencrypt

Note the space between KVRT.exe and -dontencrypt

C:\Users\Tim\DESKTOP\KVRT.exe -dontencrypt 

should now show in the Run box.

user posted image

That addendum to the run command is very important.


To start the scan select OK in the "Run" box.



The Windows Protected your PC window "may" open, IF SO then select "More Info"

user posted image

A new Window will open, select "Run anyway"

user posted image

A EULA window will open, tick both confirmation boxes then select "Accept"

user posted image

In the new window select "Change Parameters"

user posted image

 
  • In the new window ensure the following boxes are ticked:
    • System memory
    • Startup objects
    • Boot sectors
    • System drive
  • Then select "OK" and „Start scan“.

The Kaspersky tool is very thorough so will take a considerable time to complete, please allow it to finish. Also while Kaspersky runs do not use your PC for anything else..

  • completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
  • Usually, your system needs a reboot to finish the removal process.
  • Logfiles can be found on your systemdrive (usually C: ), similar like this:

Reports are saved here C:\KVRT_data\Reports and look similar to this report_20230119_103000.klr

  • Right click direct onto those reports, select > open with > Notepad.
  • Save the files and attach them with your next reply
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3 hours ago, Maurice Naggar said:

Question: On or around January 16 or thereabouts, did you get or consent to install a dodgy ( questionable) tool, add-on, or program ?

Yeeeaaaahhh, I believe I did. 😬

The AdwCleaner didn't find anything, so there was nothing to quarantine. Kaspersky only found one suspicious item, which was deleted. I've attached both logs. 

AdwCleaner[C00].txt report_2023.01.19_19.12.39.klr.txt

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Thank you. The item found by Kaspersky KVRT was in the Recycle Bin. As a next step, I suggest the following:

This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool.

This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run.

Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

It will start a download of "esetonlinescanner.exe"

  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started.

 

  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes
  • When prompted for scan type, Click on CUSTOM scan  and select C drive to be scanned
  • Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"
  • and click on Start scan button.

Have patience. The entire process may take an hour or more. There is an initial update download.
There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours.

  • At screen "Detections occurred and resolved" click on blue button "View detected results"
  • On next screen, at lower left, click on blue "Save scan log"
  • View where file is to be saved. Provide a meaningful name for the "File name:"
  • On last screen, set to Off (left) the option for Periodic scanning
  • Click "save and continue"
  • Please attach the report file so I can review
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10 hours ago, Maurice Naggar said:

Thank you. The item found by Kaspersky KVRT was in the Recycle Bin. As a next step, I suggest the following:

This is for a scan with ESET Onlinescanner (free). ESET is a well-respected, well-known entity and tool.

This here you can start & once it is under way, you can leave the machine alone & let it run over-night. No need to keep watch once it starts the actual scan run.

Next, This will be a check with ESET Onlinescanner for viruses, other malware, adwares, & potentially unwanted applications.

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

It will start a download of "esetonlinescanner.exe"

  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started.

 

  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes
  • When prompted for scan type, Click on CUSTOM scan  and select C drive to be scanned
  • Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"
  • and click on Start scan button.

Have patience. The entire process may take an hour or more. There is an initial update download.
There is a progress window display. You may step away from machine &. Let it be. That is, once it is under way, you should leave it running. It will run for several hours.

  • At screen "Detections occurred and resolved" click on blue button "View detected results"
  • On next screen, at lower left, click on blue "Save scan log"
  • View where file is to be saved. Provide a meaningful name for the "File name:"
  • On last screen, set to Off (left) the option for Periodic scanning
  • Click "save and continue"
  • Please attach the report file so I can review

Scan complete. Nothing found. I'm wondering if a previous scan, when the notifications kept happening, have shifted whatever was there.

ESET_Log.txt

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Thank you for the ESET log. It found no virus, no malware.

Please run the following custom script. Read all of this before you start. Please Close all open work.

Once the script-run has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program tool:   FRSTEnglish.exe on Downloads folder

Please download the attached fixlist.txt file and save it to Downloads folder

Fixlist.txt

 

NOTE. It's important that both files, FRSTENGLISH, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Right-click on  FRSTENGLISH and select

Run as Administrator

and reply YES to allow to proceed

andpress the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Downloads folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.  It will also run scans with MS Defender antivirus. It will cleanup the work areas for MS Windows Update ( this machine appears to have problem with updates for Defender). It will clear all temporary cache for Chrome, Edge, and Firefox browsers.

Depending on the speed of your computer this fix may take 40 minutes or more.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply.

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Sorry, but no, no reuse of scripts. 

As ro the hardware router: You should apply some minimal, basic pro-active steps.
Do what I call a "power off/power on cycle" ....just one time.
systematically power down all your system, and recyle your router, and then power on in order.
It is now a very good idea to reset the router for the internet connection service.  
First, shutdown windows and be sure the power is OFF.

now, Unplug the power plug to the Modem and the Router. Wait for about a minute, please.

now, Plug the power into just the Modem (unless you have a modem/router combo) When all the lights come up, plug in the power to the Router (unless combo of course)

Now, power on the computer and get Windows restarted.   One Windows system at a time.

After that has been applied, let me know if the "Block notices" by Malwarebytes are still around.

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18 minutes ago, Maurice Naggar said:

Sorry, but no, no reuse of scripts. 

As ro the hardware router: You should apply some minimal, basic pro-active steps.
Do what I call a "power off/power on cycle" ....just one time.
systematically power down all your system, and recyle your router, and then power on in order.
It is now a very good idea to reset the router for the internet connection service.  
First, shutdown windows and be sure the power is OFF.

now, Unplug the power plug to the Modem and the Router. Wait for about a minute, please.

now, Plug the power into just the Modem (unless you have a modem/router combo) When all the lights come up, plug in the power to the Router (unless combo of course)

Now, power on the computer and get Windows restarted.   One Windows system at a time.

After that has been applied, let me know if the "Block notices" by Malwarebytes are still around.

To be honest, those notifications stopped the next day after getting them. So they must have been dealt with by some scan. I've not checked the log, but is there something there about the router? To be honest, my ISP is being changed next week and I've received a new router, so I might as well wait until that's setup and changed.

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I've no idea what's happened, but I suspect, somewhere along the way (possibly with the fix that's been used), Autodesk's 3ds Max no longer loads up on my laptop. :( I've tried reinstalling it, removing everything to do with Autodesk and then installing it again, but it now just crashes whenever it tries to load. It never did that prior to using the fix. :-\

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Alright. Got it. Thanks. When you get a chance, I would do what follows.

[  Do a custom scan with Microsoft Defender Antivirus ]

Just want to do a visual check in Windows Security to see (visually) that Microsoft Defender is on , and to do a Custom scan.

From the Windows Start menu, select Settings, then select Update and Security.

Next, look at the left-side menu & select Windows Security

Next, In Windows Security section: Click on the grey button Open Windows Security

Now, click on the shield Virus and threat protection

Look to see that Microsoft Defender is shown & available for use.

On the next display, look at all the options.  Look down the list and see "Check for Updates" .

You should click on that to have the system check for updates for Windows Defender.  Watch & wait for that to complete.

Please also note that the Scan options (all) can be displayed by clicking on Scan options.   Click that & select FULL scan   & have it go forward.

Once it has started the scan phase, you can go take a long break.

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