Jump to content

False positive submission - Edited software wrongly detected


Recommended Posts


My name is Thomas Montalcino and I am a software architect at Terminal Service Plus (https://tsplus.net/).
We have been selling our software since more than 10 years to tens of thousands of happy customers.

Several customers reported that Malwarebytes falsely reports our program RemoteSupport.exe, as a threat, after downloading from the following URL: https://dl-files.com/remotesupportv3/RemoteSupport.exe

Please find attached the file in a password protected zip file.
This file is signed with our company certificate.

Could you please check it and fix this false report as soon as possible, as it is hurting our business?
Do not hesitate to contact me should you need more data and/or have any question.

Kind regards,

Thomas Montalcino
Software architect - TSplus development team


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.