PROGRAM_ERROR_UPDATING (11001, 0, Host not found)

[tylerg]

Malwarebytes Anti-Malware Corporate 1.80.2.1012, but issue replicates itself on Free (License-less) MBAM 1.75.

This issue occurs:

On Corporate: Corporate 1.80.1 downloaded and updated to 1.80.2, so program updating works. Database updating results in the title error.
On Free: Attempts to update to Malwarebytes v4, then throws up the same error.

I should disclose that database updating worked as of Jan 6, 2023. Both Free and Corporate had updated to a Jan 2023 database successfully, so this is not
an instance of unsupported software looking for a dead host. This problem had also appeared for dozens of others (on this forum as well) while this version
of the program was the primary supported version (before Malwarebytes v2)

I have ruled out AV interference. Problem also occurs when Avast is disabled. Hosts file is not the issue either.
We run offline Windows Vista machines, offline and online Windows 7 machines and online Windows 10 and 11 machines.
Problem occurs on an online Windows 7 machine.

Updating to Malwarebytes v3 or v4 is not an option, as archaic rules only let us use either v1 or v2. Since v2 does not receive database updates, we are limited
to using v1 (which does receive database updates as of Jan 2023) This is not a serious problem either, as actual malware detection was identical across
both v1 with Jan 2023 databases and the latest v4.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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[tylerg]

Just to clarify, everything points to this version indeed getting database updates in 2023.
Please do not reply with the arbitrary 'unsupported' before reading the whole post.

[Porthos]

Read the whole post 3 times.

Do you feel you have an infected system? Do you wish to have assistance cleaning the machine?

5 hours ago, tylerg said:

Just to clarify, everything points to this version indeed getting database updates in 2023.
Please do not reply with the arbitrary 'unsupported' before reading the whole post.

I am sorry you do not accept that the old versions are unsupported.

 

 

[David H. Lipman]

8 hours ago, tylerg said:

Malwarebytes Anti-Malware Corporate 1.80.2.1012, but issue replicates itself on Free (License-less) MBAM 1.75.

This issue occurs:

On Corporate: Corporate 1.80.1 downloaded and updated to 1.80.2, so program updating works. Database updating results in the title error.

 

https://service.malwarebytes.com/hc/en-us/articles/4413809130899-Malwarebytes-Anti-Malware-for-Business-Product-Lifecycle

[AdvancedSetup]

Hello @tylerg

I'm sorry, but as the others have said. This version has not been supported for a long time now. No expectation that updates would have worked is to be expected as we have documented it now for a long time that it is not supported.

 

Malwarebytes Product Lifecycle policy
https://support.malwarebytes.com/hc/en-us/articles/360039022993

Milestone Definitions

End of Life

What this is

The date when we will no longer provide technical support on an older version of our software, exactly 6 months after the End of Maintenance date for Home applications and 12 months after End of Maintenance for Business and Technician applications. Versions that are past their End of Life date are considered “Legacy.” All versions that have not yet reached their End of Life date are considered “Active.”

What this means for you

Technical support, product content, self-help resources, protection updates including updates to threat libraries, maintenance and patches will no longer be available one year after a product's End of Life date.

Malwarebytes Anti-Malware for Business Product Lifecycle
https://service.malwarebytes.com/hc/en-us/articles/4413809130899-Malwarebytes-Anti-Malware-for-Business-Product-Lifecycle

 

• Version: 1.80.2
• Status: Legacy
• GA Date: 05/26/16
• End of Sale: 04-Aug-2020
• End of Maintenance: 04-Aug-2020
• End of Life: 04-Aug-2021
• Supported OS Changes: Malwarebytes Endpoint Security has reached its End of Life

 

Malwarebytes Endpoint Security End of Life
https://service.malwarebytes.com/hc/en-us/articles/4413803107603

 

Unfortunately, you may need to find another vendor that does cover your requirements. You would need to upgrade to version 4.x of our main product or use one of the other business products.

 

Thank you

 

 

 

 

[tylerg]

5 hours ago, AdvancedSetup said:

Hello @tylerg

I'm sorry, but as the others have said. This version has not been supported for a long time now. No expectation that updates would have worked is to be expected as we have documented it now for a long time that it is not supported.

 

Malwarebytes Product Lifecycle policy
https://support.malwarebytes.com/hc/en-us/articles/360039022993

Milestone Definitions

End of Life

What this is

The date when we will no longer provide technical support on an older version of our software, exactly 6 months after the End of Maintenance date for Home applications and 12 months after End of Maintenance for Business and Technician applications. Versions that are past their End of Life date are considered “Legacy.” All versions that have not yet reached their End of Life date are considered “Active.”

What this means for you

Technical support, product content, self-help resources, protection updates including updates to threat libraries, maintenance and patches will no longer be available one year after a product's End of Life date.

Malwarebytes Anti-Malware for Business Product Lifecycle
https://service.malwarebytes.com/hc/en-us/articles/4413809130899-Malwarebytes-Anti-Malware-for-Business-Product-Lifecycle

 

• Version: 1.80.2
• Status: Legacy
• GA Date: 05/26/16
• End of Sale: 04-Aug-2020
• End of Maintenance: 04-Aug-2020
• End of Life: 04-Aug-2021
• Supported OS Changes: Malwarebytes Endpoint Security has reached its End of Life

 

Malwarebytes Endpoint Security End of Life
https://service.malwarebytes.com/hc/en-us/articles/4413803107603

 

Unfortunately, you may need to find another vendor that does cover your requirements. You would need to upgrade to version 4.x of our main product or use one of the other business products.

 

Thank you

 

 

 

 

Thank you AdvancedSetup. I will speak to management about letting us purchase a Nebula license for Malwarebytes v4.

[tylerg]

17 hours ago, Porthos said:

Read the whole post 3 times.

Do you feel you have an infected system? Do you wish to have assistance cleaning the machine?

I am sorry you do not accept that the old versions are unsupported.

 

 

I was just confused as to why an 5-year unsupported version of Malwarebytes receives working database updates (works on other computers). I was merely insinuating that the problem
could be due to other factors.

[AdvancedSetup]

It well could be some license on software that we use. The same rules for 1.8x do not support the current version so they may simply taken if offline as it was unsupported now for so long.

Thank you again, and good luck.

Cheers