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Cannot Resize Windows


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Why is the Scan Report window so tiny?

226195453_TinyReport.thumb.png.a46de985b7612a4319a5a1173a8733df.png

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I cannot resize the window, only resize the columns. What is the point of this? I have to use those tiny scrollers to view everything, it doesn't make any sense.

 

Also, these files that the program says I "ignored". I closed the report planning to come back to it later only to discover your software had tagged them as "ignored" and won't let me do anything about them now, which requires me to manually search and delete them.

Malwarebytes didn't used to be like this, are you purposely trying to make it more awkward for people?

Additionally, what's with the really vague scan window:

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No idea how far through it is, no percentage, no information about which location it's currently scanning giving me some idea of where it might be.

Why?

 

 

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

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If you are having licensing issues, please do the following: 

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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7 minutes ago, scoutfu said:

Why is the Scan Report window so tiny?

You seem to be using a UHD screen.

Cancel the current scan if running,

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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Yes I am using a 4k, but that's not the point, the point is your ridiculous software not alllowing me to resize windows. Is that a feature or a bug?

 

When visible this Support Tool makes my entire desktop flicker and if I try to move the window, it stutters like crazy :/

So that program took ages to run and when it finished it had saved the mbst-grab-results.zip to the desktop, but no file was created.

 

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  • 2 weeks later...

Just out of interest, why do you need to see this report?

I don't require assistance with infections, just the issue with resizing windows, which have not answered as to whether or not it's supposed to be like this.

Or is it simply so you can see whether or not I'm pirating your software?

I bought a Lifetime membership in 2011.

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22 minutes ago, scoutfu said:

Just out of interest, why do you need to see this report?

You believe there to be an issue with MBAM running upon your PC.

The software gathers technical data of both the OS and OS Environment on which MBAM is running upon as well as technical data of how MBAM is operating.

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41 minutes ago, scoutfu said:

which have not answered as to whether or not it's supposed to be like this.

This is currently the way it is on a high resolution monitor.

 

42 minutes ago, scoutfu said:

Just out of interest, why do you need to see this report?

It reports the video settings. Reports show the info we need so we do not have to ask 20+ questions to get the answers.

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  • 2 weeks later...
On 1/21/2023 at 8:34 PM, Porthos said:

This is currently the way it is on a high resolution monitor.

Could you please define a "high resolution monitor"?

If I used a low resolution monitor (whatever that might be)... let's say, a CRT!

Would I then be able to resize windows?

If I lowered the resolution on my monitor, would that magically enable the ability for me to resize windows?

 

So, can I resize windows? Yes not to make them bigger, only to make them smaller? Is that your answer?

Sorry, I'm not trying to be awkward, I'm just very confused by your vague answers.

 

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