Need help

[Yehudin]

Hello, today I've got my subsciption with malwarebytes, but they charged me 3 times the value of 1 year subscription, in my bank account there are two charges from '2.CO.com*Malwarebytes AMSTERDAM' and one from '2.co.com Amsterdam', each one for 39.99$ that is the payment for my 1 year subscription. 

So they charge me 120$ and I need help with this, I already open a ticket but no one contact me.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

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3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
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6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
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13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

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If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[AdvancedSetup]

Good day @Yehudin

Your ticket: 4136825  was created today, just 2 hours ago. It can take 3 to 5 days to get a reply depending on how busy the Help Desk is.

Please be patient and when your turn comes up in the queue they will assist you.

Thank you