Root Admin AdvancedSetup Posted January 11, 2023 Root Admin ID:1549092 Share Posted January 11, 2023 See, that is strange. The logs are not showing the uninstall of Malwarebytes, yet it was removed. Index Time EntryType Source InstanceID Message ----- ---- --------- ------ ---------- ------- 5014 Dec 21 00:01 Information MsiInstaller 1034 Windows Installer removed the product. Product Name: SoftMaker Office 2018. Product Version: 18.0.4914. Product Language: 1033. Manufacturer: SoftMaker Software GmbH. Removal success or error status: 0. 6937 Jan 08 17:48 Information MsiInstaller 1034 Windows Installer removed the product. Product Name: Intel(R) Rapid Storage Technology. Product Version: 14.5.0.1081. Product Language: 1033. Manufacturer: Intel Corporation. Removal success or error status: 0. I would like to go ahead and run another antivirus scan to double-check nothing is hidden there causing an issue. Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop. (Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021) Download: Kaspersky Virus Removal Tool How to run a scan with Kaspersky Virus Removal Tool 2020https://support.kaspersky.com/15674 How to run Kaspersky Virus Removal Tool 2020 in the advanced modehttps://support.kaspersky.com/15680 How to restore a file removed during Kaspersky Virus Removal Tool 2020 scanhttps://support.kaspersky.com/15681 Select the Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\ichli\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt Note the space between KVRT.exe and -dontencryptC:\Users\ichli\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box. That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed... Thank you Link to post Share on other sites More sharing options...
FetzBox22 Posted January 11, 2023 Author ID:1549096 Share Posted January 11, 2023 (edited) 59 minutes ago, AdvancedSetup said: See, that is strange. The logs are not showing the uninstall of Malwarebytes, yet it was removed. Maybe it´s time to set up Windows new... I don´t want it, but it feels like there is something wrong. report_2023.01.11_22.48.52.txt Edited January 11, 2023 by FetzBox22 Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted January 11, 2023 Root Admin Solution ID:1549107 Share Posted January 11, 2023 Agreed that something is wrong. Just not sure what it is. This is the fastest way to repair many issues without losing your installed programs and data. How to Do a Repair Install of Windows 10 with an In-place Upgradehttps://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html If that does not work, then this would be the better way by doing a full CLEAN install of Windows Greg Carmack - MVP 2010-2020 -Clean Install Windows 10https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587 How to Create a Local Account While Setting Up Windows 10https://www.howtogeek.com/442792/how-to-create-a-local-account-while-setting-up-windows-10/ Link to post Share on other sites More sharing options...
FetzBox22 Posted January 12, 2023 Author ID:1549266 Share Posted January 12, 2023 Last night I did a clean install. So far so good. I will first install all the software I need and then (maybe when Malwarebytes 5 is ready) install Malwarebytes. Right now I keep it with Defender and some Browser extensions (like Browser Guard and Bitdefender Traffic light) to stay safe. @AdvancedSetup thank you so much for your help. I really appreciate it. I never thought it would "hit me" like this, it has to be good for something. New year - new Windows. I will mark it as solved, even if I have not Malwarebytes installed yet - it should work :-) Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 12, 2023 Root Admin ID:1549267 Share Posted January 12, 2023 Okay, sounds good. Yes, having a nice new install is great. I've done it many times in my career. Don't forget to use something like Macrium Reflect to make a backup image of the computer the way it is in case you mess something up you can restore the entire computer within minutes instead of having to start from scratch again. Data Backup Software Macrium Reflect Free - Probably the best FREE version for the average home user How to Create a Full-Disk Backup of Your PC with Macrium Reflecthttps://www.howtogeek.com/howto/7363/macrium-reflect-is-a-free-and-easy-to-use-backup-utility/ How to create a full backup of Windows 10 using Macrium Reflecthttps://pureinfotech.com/create-backup-windows-10-macrium-reflect/ Cloning a disk using Macrium Reflect 8https://www.youtube.com/watch?v=lSdSNAjmdDg Configuring a backup with Macrium Reflect 8https://www.youtube.com/watch?v=rwc01y9Ggzs Macrium Drive Image and Restorehttps://www.youtube.com/watch?v=iO9gCwQjBSo 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 12, 2023 Root Admin ID:1549268 Share Posted January 12, 2023 And here are some recommendations to help keep the computer safe and clean going forward. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 9, 2023 Root Admin ID:1553764 Share Posted February 9, 2023 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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