PostHocFallacy Posted January 2 ID:1547678 Share Posted January 2 This in response to TekTrax, posted Dec 20, 2019, who wanted to save the information in the Detection History some other way than one line at a time. I looked into this because my IT department needs something to analise the errors I'm getting that involve "Website blocked due to compromised" that I have been getting regularly. My IT department wanted a list of all the information in the MalwareBytes Detection History. Some guy called exile360, with "experts" under his avatar said, "Unfortunately I do not know of any way to export the full detection history for Malwarebytes, however if you go to C:\ProgramData\Malwarebytes\MBAMService\LOGS and open the file MBAMSERVICE.LOG you should find most if not all of the detection events from the various real-time protection components listed there (along with a lot of other data so there will still be much to dig through unfortunately)." Well, that was true, but didn't go far enough. If you save the logs, and, it turns out, the .bk(number) files, with .txt extension, one can take them into Excel. I had two backups and the log file, each with somewhere around 6500 lines. I was looking for "compromised" and it amounted to about a dozen lines out of the 6500. That kind of suggests that the IT department may find something that I'm not even seeing. Sorry, went off on a tangent. The point of the topic is that you can get several days of detection history by changing the file extension and saving it to another directory. (Mere mortals can't save anything to the MB logs directory.) Then the .txt can open in Excel where the data can be sorted and analyzed. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted January 2 Staff ID:1547679 Share Posted January 2 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted January 2 ID:1547680 Share Posted January 2 3 minutes ago, PostHocFallacy said: the errors I'm getting that involve "Website blocked due to compromised" Take any of the IP's that have this block and scan them here.https://www.abuseipdb.com/ 5 minutes ago, PostHocFallacy said: save the information in the Detection History some other way than one line at a time. Those old instructions are the same. No way to get full list. Link to post Share on other sites More sharing options...
David H. Lipman Posted January 2 ID:1547681 Share Posted January 2 (edited) Your IT Department should look into the application of the business version of Malwarebytes' software as retail software is not meant for such levels of reporting. https://www.malwarebytes.com/business Edited January 3 by David H. Lipman Edited for content, clarity, spelling and/or grammar Link to post Share on other sites More sharing options...
Porthos Posted January 2 ID:1547682 Share Posted January 2 Why dont you post a couple of the single logs so we can look at them. Link to post Share on other sites More sharing options...
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