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Hourglass next to my cursor keeps blinking off and on.


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I have a new custom built computer with Windows 11. Do you need to know what hardware I have? I attached the MBAM scan log. The trojan malware won't let me run FarBar. Today, the mouse cursor started showing the hourglass blinking off-and-on rapidly. Yesterday this was not happening. Yesterday I visited account.xbox.com, xbox.com, Microsoftstore(Microsoft.com). I downloaded from the Microsoft store Minecraft launcher, Minecraft Java, and gaming services from Microsoft corp. I also played Roblox. D-Day and another game I can't quite remember. The malware is also blocking Roblox from being opened.

MBAM scan log.txt

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Hello @MalwareManiac and :welcome::

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, please look for the second report file produced by FRST. That file is named Addition.txt. Please attach that file in your next reply to this topic. All else is good.

Thank you kindly.

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  • Root Admin

Hello  and  :welcome:     @MalwareManiac

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

Please note that you ran the Farbar program without Admin rights.

Ran by iregi (ATTENTION: The user is not administrator)

 

Please run the program again with Admin rights.

 

Get both new logs:

FRST.TXT
ADDITION.TXT

 

 

Thank you

 

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  • Root Admin

The folder $WinREAgent is normal and part of the Microsoft Windows Update process these days. For the most part you can leave it alone and ignore it.

 

Please run the following fix

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program location:  C:\Users\iregi\Downloads\FRST64.exe

 

 

Please download the attached fixlist.txt file and save it to C:\Users\iregi\Downloads\
NOTE. It's important that both files, C:\Users\iregi\Downloads\FRST64.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run the Farbar program C:\Users\iregi\Downloads\FRST64.exe  with Admin rights, and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log in the C:\Users\iregi\Downloads folder named FIXLOG.TXT please attach that file on your next reply

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

 

Once the clean up has been completed, you need to run your Asus Armory software to finish up installing all the device drivers needed by Windows.

Thanks

 

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  • Root Admin

That log looks good.

Please run the following

 

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

image.png

image.png

image.png

 

Thank you

 

 

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This is RevGAM. He's at school, so I'm helping him.  When I run it, I immediately get an error:

Quote

"C:\SecurityCheck\SecurityCheck,txt
A specified logon session does not exist. It may already have been terminated."

Here's the log.
 

SecurityCheck by glax24 & Severnyj v.1.4.0.54 [06.12.21]
WebSite: www.safezone.cc
DateLog: 03.01.2023 11:04:27
Path starting: C:\Users\reveu\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: reveu
VersionXML: 10.35is-31.12.2022
___________________________________________________________________________

Windows 11(6.3.22621) (x64) Professional Release: 22H2 Lang: English(0409)
Installation date OS: 15.10.2022 23:46:53
LicenseStatus: Windows(R), Professional edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe
SystemDrive: C: FS: [NTFS] Capacity: [930.8 Gb] Used: [202.8 Gb] Free: [728 Gb]
------------------------------- [ Windows ] -------------------------------
User Account Control enabled (Level 3)
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Malwarebytes (enabled and up to date)
Windows Defender (disabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Defender Firewall (mpssvc) - The service is running
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Malwarebytes version 4.5.19.229 v.4.5.19.229
-------------------------- [ SecurityUtilities ] --------------------------
SpywareBlaster 6.0 v.6.0.0
--------------------------- [ OtherUtilities ] ----------------------------
Steam v.2.10.91.91
------------------------------- [ Backup ] --------------------------------
Microsoft OneDrive v.22.238.1114.0002
------------------------------- [ Browser ] -------------------------------
Microsoft Edge v.108.0.1462.54
------------------ [ AntivirusFirewallProcessServices ] -------------------
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe v.4.0.0.1403
Malwarebytes Service (MBAMService) - The service is running
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe v.3.2.0.1161
C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2211.5-0\MsMpEng.exe v.4.18.2211.5
Microsoft Defender Antivirus Service (WinDefend) - The service is running
Microsoft Defender Antivirus Network Inspection Service (WdNisSvc) - The service has stopped
----------------------------- [ End of Log ] ------------------------------
 

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  • Root Admin

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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