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AASearchtoolshub


Go to solution Solved by edselby,

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  • Root Admin

Hello @edselby

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

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image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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i am not sure why I seem to be doing your work when I am not a techie and it takes me forever to do what you asked.  The files that I submitted did not seem to me to accomplish anything as none of the searches found anything.  But is real and it is there.  There are several lengthy and complicated entries on the Internet about how to find and eliminate this malware, but the level of expertise required is above my pay grade.

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  • Root Admin

This is not malware and is not our job to modify your browser. We offer a free service here to assist customers with computer issues. If you feel it's too much work you can hire a technician to come out to the home or take it into a computer shop, but most customers seem to be able to follow our directions and get the computer issues corrected for free.

 

[ 1 ]

Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled which is often abused.

Edge Notifications: Default -> hxxps://humana.secure.force.com; hxxps://www.accuweather.com; hxxps://www.crowdcast.io; hxxps://www.duolingo.com; hxxps://www.greeleytribune.com; hxxps://www.intelius.com; hxxps://www.mineralrightsforum.com

CHR Notifications: Default -> hxxps://humana.secure.force.com; hxxps://www.easeus.com; hxxps://www.winzip.com

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

 

[ 2 ]

You need to change the default Search Engine in Microsoft Edge. Right now it points to:  hxxps://find.searchtoolshub.com

Change your default search engine in Microsoft Edge
https://support.microsoft.com/en-us/microsoft-edge/change-your-default-search-engine-in-microsoft-edge-cccaf51c-a4df-a43e-8036-d4d2c527a791

 

Please follow those directions and let us know if that corrects the issue or if you're still having issues.

 

Thank you

 

 

 

 

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  • Root Admin

There is no apology needed and we will help you.

The logs show that your Search Engine is set to an site that is not well known. I provided you a link to Microsoft, showing how to change the default search engine in Microsoft Edge.

Please give that a try and let us know if that corrects the issue or not.

Thank you @edselby

 

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  • Solution

Thanks for the offer.  For several years I have used HeyPCGuy for remote, dialup assistance, but he has now gone on to other pastures.  I have signed on to another remote service and they have worked with me today to fix it.  There is no need for anything further on your part.

You can close this thread as it is now "historical data".

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