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Laptop severely infected....Please Help


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Hi @JohnBee I will guide you. These are just first steps. I do not have first or second-hand experience as to the browser extension.

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time, But do read all of this write-up first so that you fully understand the concept of this special run.

First download & save it
guide & download link

Then be sure to close all web browsers after the download & before launching the tool.

Then go to where the EXE file is saved. Start Adwcleaner.
Reply YES at the Windows prompt to allow the program to proceed and make changes. That is the usual Windows security prompt.

Take your time and go careful. There are some preliminary selections to be set ....before pressing any 'scan' button.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

Delete IFEO keys
Reset Firewall
Delete tracing keys
Delete Prefetch files
Reset Proxy
Reset IE Policies
Reset Chrome policies
Reset Winsock
Reset HOSTS files

ADW-s-1.png.10b79266f45e06a6c674783132b9ebd6.png

Now On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.

This can take several minutes.
When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button To remove what it found.

AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean. 
Click on the “Continue” button to finish the removal process.

Guide article

Attach the clean log from Adwcleaner when all completed. Just by the way, we will need to do a new run of Malwarebytes. It appears you did not check-mark all the lines tagged by the program. So that it did not remove the threats that it had detected & listed. I will provide you the full how to on next run.

Edited by Maurice Naggar
updated
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There are a heavy number of malware on this system. Further, there are earmarks ( tell-tale indicators) that there is pirated applications installed, for example, it is likely that a cracked/hacked copy of a Adobe application is one of them.
Cracked/hacked programs are one of the topmost leading sources of infection.

But due to the heavy number here, it would be safer for the long term, to zero out ( wipe /erase) the whole system and rebuild it from scratch.
Let me know if you want to do that. Doing a clean new rebuild of the whole operating system is safest for the long term.
The reports from Farbar FRST ( as well as the scan report from Malwarebytes) show several malware, including trojans.

Know I cannot help you while illegal software remains on this machine.

Edited by Maurice Naggar
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Greg Carmack - MVP 2010-2020 -Clean Install Windows 10
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

How to Create a Local Account While Setting Up Windows 10
https://www.howtogeek.com/442792/how-to-create-a-local-account-while-setting-up-windows-10/

 

Once you have a new install of Windows that is safe and CLEAN then the below should help you to keep it clean.

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

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