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Still can't get Malwarebytes to run or remove Spybot

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I've tried all the steps to get Malwarebyte's up and running again after getting some persistent virus on my pc. (When this happened about six months ago, the renaming worked). This time the renaming hasn't worked, or running Hijack This, and I also cannot remove the spybot.exe files on my computer. Nothing at all seems to work. I did install Hijack This, but before it could create the log file, it shut down.

I checked in devmgmt.msc, under hidden non-plug and play devices, for the possible TSD..... that might be there to be disabled, but it wasn't there either. Thanks so much for any help you can give me!

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  • Root Admin

Hello bluejays6,

Please try the following.

Download and run Win32kDiag:

  1. Download Win32kDiag from any of the following locations and save it to your Desktop.

[*]Double-click Win32kDiag.exe to run Win32kDiag and let it finish.

[*]When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.

[*]Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic, please do not attach the file.

Please let it run for at least 20 minutes without bothering it regardless of what it says. Then post back the log.

Then if it does return a large listing run the following.

Go to start > run and copy and paste the following command in the field:

"%userprofile%\desktop\win32kdiag.exe" -f -r

This should restore permissions on locked files and remove mountpoints.

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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