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Last night SecurityTool appeared on my computer and basically shut it down. It took me several hours and finding this site to even get to a place where I could effectively download Malwarebytes and run it. I have now done that and SecurityTool appears to be gone. The problem is that I still have some viruses on my computer including redirected searches from places like greatfeedmill.com. I want to clear up my computer and I need some help. Below is the log of the last malware scan I did. I have shut down and restarted, but a few viruses remain each time. What can I do to fix this?

Thanks for your help!

"Malwarebytes' Anti-Malware 1.41

Database version: 3045

Windows 5.1.2600 Service Pack 3

10/28/2009 1:39:54 PM

mbam-log-2009-10-28 (13-39-54).txt

Scan type: Quick Scan

Objects scanned: 123054

Time elapsed: 10 minute(s), 35 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 1

Registry Keys Infected: 0

Registry Values Infected: 2

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 5

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

C:\WINDOWS\SYSTEM32\calc.dll (Trojan.Agent) -> Delete on reboot.

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\calc (Trojan.Agent) -> Delete on reboot.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\calc (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\WINDOWS\SYSTEM32\calc.dll (Trojan.Agent) -> Delete on reboot.

C:\Documents and Settings\Donald\Start Menu\Programs\Startup\scandisk.dll (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Documents and Settings\Donald\ntuser.dll (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Documents and Settings\Donald\Start Menu\Programs\Startup\scandisk.lnk (Trojan.Downloader) -> Quarantined and deleted successfully.

C:\Documents and Settings\Donald\Local Settings\Temp\nsrbgxod.bak (Trojan.Agent) -> Delete on reboot.."

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Here is my Trend Micro log.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:05:32 PM, on 10/28/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\System32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\CMS Products\BounceBack Ultimate\BBWatcherService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\CMS Products\BounceBack Ultimate\CMSITService.exe

C:\WINDOWS\System32\CTsvcCDA.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\dllhost.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\WINDOWS\System32\vssvc.exe

C:\WINDOWS\System32\MsPMSPSv.exe

C:\WINDOWS\System32\dllhost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\BCMSMMSG.exe

C:\WINDOWS\System32\DSentry.exe

C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe

C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE

C:\WINDOWS\system32\CTHELPER.EXE

C:\Program Files\Microsoft Hardware\Keyboard\type32.exe

C:\ImageMate CompactFlash USB\SandIcon.Exe

C:\Program Files\Cisco Systems\Aironet Client Monitor\ACUMon.Exe

C:\Program Files\HP DVD\Umbrella\DVDTray.exe

C:\Program Files\Microsoft IntelliPoint\point32.exe

C:\WINDOWS\system32\WDBtnMgr.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Winamp\winampa.exe

C:\Program Files\twc\medicsp2\bin\sprtcmd.exe

C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe

C:\Program Files\Microsoft IntelliType Pro\itype.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe

C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe

C:\Program Files\My Book\WD Backup\uBBMonitor.exe

C:\Program Files\CMS Products\BounceBack Ultimate\BBLauncher.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

C:\Program Files\CMS Products\BounceBack Ultimate\CMSITLauncher.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: (no name) - {ecac3db3-271d-47a4-862c-82eec2f72a16} - yozipuko.dll (file missing)

O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll

O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe

O4 - HKLM\..\Run: [bCMSMMSG] BCMSMMSG.exe

O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2\Surround Mixer\CTSysVol.exe

O4 - HKLM\..\Run: [CTDVDDet] C:\Program Files\Creative\SBAudigy2\DVDAudio\CTDVDDet.EXE

O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE

O4 - HKLM\..\Run: [AsioReg] REGSVR32.EXE /S CTASIO.DLL

O4 - HKLM\..\Run: [updReg] C:\WINDOWS\UpdReg.EXE

O4 - HKLM\..\Run: [intelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"

O4 - HKLM\..\Run: [sandIcon] C:\ImageMate CompactFlash USB\SandIcon.Exe

O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

O4 - HKLM\..\Run: [ACUMon] "C:\Program Files\Cisco Systems\Aironet Client Monitor\ACUMon.Exe"

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"

O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI

O4 - HKLM\..\Run: [intelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"

O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

O4 - HKLM\..\Run: [medicsp2] C:\Program Files\twc\medicsp2\bin\sprtcmd.exe /P medicsp2

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [calc] rundll32.exe C:\WINDOWS\system32\calc.dll,_IWMPEvents@0

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [calc] rundll32.exe C:\DOCUME~1\Donald\ntuser.dll,_IWMPEvents@0

O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\NPSWF32_FlashUtil.exe -p (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\NPSWF32_FlashUtil.exe -p (User 'Default user')

O4 - Startup: Registration-Studio 8.lnk = C:\Program Files\Pinnacle\Studio 8\Register\RegTool.exe

O4 - Global Startup: Adobe Gamma Loader.lnk = ?

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: BounceBack Launcher.lnk = ?

O4 - Global Startup: Device Detector 3.lnk = C:\Program Files\Olympus\DeviceDetector\DevDtct2.exe

O4 - Global Startup: WD Backup Monitor.lnk = C:\Program Files\My Book\WD Backup\uBBMonitor.exe

O8 - Extra context menu item: &AIM Toolbar Search - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html

O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html

O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html

O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html

O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html

O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)

O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)

O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.costcophotocenter.com/CostcoActivia.cab

O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} - http://aolcc.aol.com/computercheckup/qdiagcc.cab

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1134598262640

O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.0...oUploader55.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,26/mcgdmgr.cab

O16 - DPF: {C68F9105-04FD-4B48-B6CC-2A076F711C35} (HpodPCFileCtrl2 Class) - file://E:\MEMDISC\ALBUM_A\VIEW\PLUGIN\HPODPCFC.CAB

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll

O21 - SSODL: yumorabuf - {1c58e33d-eb8c-450b-bb54-0fcc12707a37} - c:\windows\system32\fanenoto.dll (file missing)

O21 - SSODL: zubehahul - {b58639f4-42f6-47f5-a2bb-fc46f40b1f1d} - c:\windows\system32\notabage.dll (file missing)

O22 - SharedTaskScheduler: kupuhivus - {1c58e33d-eb8c-450b-bb54-0fcc12707a37} - c:\windows\system32\fanenoto.dll (file missing)

O22 - SharedTaskScheduler: kupuhivus - {b58639f4-42f6-47f5-a2bb-fc46f40b1f1d} - c:\windows\system32\notabage.dll (file missing)

O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Unknown owner - F:\Games\Photoshop Elements 7\PhotoshopElementsFileAgent.exe (file missing)

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe

O23 - Service: BBWatcherService - CMS Products, Inc. - C:\Program Files\CMS Products\BounceBack Ultimate\BBWatcherService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: BounceBack ITConsole Service (CMSITService) - Unknown owner - C:\Program Files\CMS Products\BounceBack Ultimate\CMSITService.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

O23 - Service: McAfee WSC Integration (McDetect.exe) - Unknown owner - c:\program files\mcafee.com\agent\mcdetect.exe (file missing)

O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Unknown owner - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe (file missing)

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe

O23 - Service: SupportSoft Sprocket Service (medicsp2) (sprtsvc_medicsp2) - SupportSoft, Inc. - C:\Program Files\twc\medicsp2\bin\sprtsvc.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--

End of file - 14888 bytes

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  • Root Admin

Okay, please run the following.

STEP 01

With all other applications closed (Taskbar empty), open HijackThis again

and run Do a system scan only and place a check mark on the following items.


  • O2 - BHO: (no name) - {ecac3db3-271d-47a4-862c-82eec2f72a16} - yozipuko.dll (file missing)
  • O4 - HKLM\..\Run: [calc] rundll32.exe C:\WINDOWS\system32\calc.dll,_IWMPEvents@0
  • O4 - HKCU\..\Run: [calc] rundll32.exe C:\DOCUME~1\Donald\ntuser.dll,_IWMPEvents@0
  • O21 - SSODL: yumorabuf - {1c58e33d-eb8c-450b-bb54-0fcc12707a37} - c:\windows\system32\fanenoto.dll (file missing)
  • O21 - SSODL: zubehahul - {b58639f4-42f6-47f5-a2bb-fc46f40b1f1d} - c:\windows\system32\notabage.dll (file missing)
  • O22 - SharedTaskScheduler: kupuhivus - {1c58e33d-eb8c-450b-bb54-0fcc12707a37} - c:\windows\system32\fanenoto.dll (file missing)
  • O22 - SharedTaskScheduler: kupuhivus - {b58639f4-42f6-47f5-a2bb-fc46f40b1f1d} - c:\windows\system32\notabage.dll (file missing)
    Then Quit All Browsers including the one you're reading this in now.
    Then click on Fix checked and then quit HJT

STEP 02

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the "C:\Combo-Fix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

If you still cannot get this to run, try booting into Safe Mode, and run it there.

To boot into Safe Mode, tap F8 after BIOS, and just before the Windows logo appears. A list of options will appear, select "Safe Mode."

If this doesn't work either, try the same method (above method), but name Combofix.exe to iexplore.exe instead, or winlogon.exe..

This because It also happens in some cases that malware blocks EVERY process except for what is in its own whitelist, so this whitelist also includes system important processes such as iexplore.exe, explorer.exe, winlogon.exe...

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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