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Hello, I will guide you.  There are distinct actions like TICKING each of the lines detected that you must do.

Please  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article
Please use this Guide

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Do a new scan with Malwarebytes for Windows.

Do a Check for Update using the Malwarebytes Settings >> General tab.

See this Support Guide https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows

When it shows a new version available, Accept it and let it proceed forward.  Be sure it succeeds.

If prompted to do a Restart, just please follow all directions.

Let me know how that goes.    Next, the Malwarebytes scan

Next, click the small x on the Settings line to go to the main Malwarebytes Window.   Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

 

MB4_scan_tick_ALL.jpg.d5c4071c62ed66534301fbb217b93bc0.jpg

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

MB4_scan_all_Quarantine2.jpg.6c45445994d4125c0b617ac7c5551e03.jpg

 


Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

Keep going

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Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time, But do read all of this write-up first so that you fully understand the concept of this special run.

First download & save it
guide & download link

Then be sure to close all web browsers after the download & before launching the tool.

Then go to where the EXE file is saved. Start Adwcleaner.
Reply YES at the Windows prompt to allow the program to proceed and make changes. That is the usual Windows security prompt.

Take your time and go careful. There are some preliminary selections to be set ....before pressing any 'scan' button.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

Delete IFEO keys
Delete tracing keys
Delete Prefecth files
Reset Proxy
Reset IE Policies
Reset Chrome policies
Reset Winsock

Now On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.

This can take several minutes.
When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button To remove what it found.

AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean. 
Click on the “Continue” button to finish the removal process.

Guide article

Attach the clean log from Adwcleaner when all completed.

Edited by Maurice Naggar
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Tips to help protect from infection

Thanks

 

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