Please remove our website from the block

[neamtua]

Our website ruvix.ro is currently blocked by your product.

We had an incident where a phishing site was up on one of our subdomains but that has been removed, cleaned and it wasn't on the main domain which you blocked entirely. It was on v4.ruvix.ro which has nothing to do with the main site and now clients are apprenhensive to access our store and have signaled this issue to us.

 

Please whitelist ruvix.ro.

 

Thank you.

[neamtua]

Any updates on this? I can't contact you through any other means, support tickets you close automatically because we're not subscribers.

You are affecting a business here. How about a reply?

[Porthos]

@gatortail

[thisisu]

Hi,

I apologize for the delay as it appears we overlooked this topic. I have removed the reputation block. It was blocked due to this path:

hxxps://ruvix.ro/eouu/index.php?qbot.zip

The change will take effect in 15 mins to 1 hour.

Best regards

[neamtua]

Thank you.