When will you fix your verification system?

[Super_Spartan]

I cannot count the times where I had to contact support because when I change my email, it sends a verification email to my new email with a code. I then enter the code and it says invalid code, 2 attempts left. I then contact support who reply after 1 month asking for proof and whatnot even though I am emailing them from my registered email.

Now again I am wanting to change my email and getting the same wrong code error.

I even PMed @msherwoodand @AdvancedSetup on the 9th of November and still haven't received a reply.

This is very bad customer service.

[AdvancedSetup]

I'm sorry but you would need to work with support. We do not manage the help desk.

 

Change my email address in My Account

https://support.malwarebytes.com/hc/en-us/articles/360038522894-Change-my-email-address-in-My-Account

 

 

Thank you

 

[KARWEL]

I haven't received verification codes by email for over 2 months. Support suggest changing the address to @gmail.com or @outlook.com :)))

It's not in the spam folder, it came before...

My hosting support asked for their e-mail logs (for verification) but they don't have them :)

[Porthos]

21 minutes ago, KARWEL said:

Support suggest changing the address to @gmail.com or @outlook.com :)))

It's not in the spam folder, it came before...

I'm sorry but you would need to work with support.

[KARWEL]

7 minutes ago, Porthos said:

I'm sorry but you would need to work with support.

I worked with support for over 2 months, it didn't help...

I don't want to change my e-mail address, I want to fix it...

[Porthos]

3 minutes ago, KARWEL said:

I worked with support for over 2 months, it didn't help...

We have no control over the help desk here in the forum.

[KARWEL]

1 minute ago, Porthos said:

We have no control over the help desk here in the forum.

I know :)