Support resurrected zombie ticket and terminated my lifetime license

[TerriblyAnnoyed]

Hello there,

My support ticket 3967544 was marked solved months ago, yet today this zombie ticket was resurrected and my lifetime license abruptly terminated. All this was done without any warning or consideration, in order to get me to run an ID tool. So now here I am with my system security compromised and awaiting a response so that yet another new lifetime license can be provided to me and activated.

Why did support have to do this?

[Malwarebytes]

***This is an automated reply***

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[Porthos]

3 minutes ago, TerriblyAnnoyed said:

Hello there,

My support ticket 3967544 was marked solved months ago, yet today this zombie ticket was resurrected and my lifetime license abruptly terminated. All this was done without any warning or consideration, in order to get me to run an ID tool. So now here I am with my system security compromised and awaiting a response so that yet another new lifetime license can be provided to me and activated.

Why did support have to do this?

You need to keep with support. There is nothing we can do here on the forum.

If the original ticket was closed you need to create a new one if you have not already.

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[TerriblyAnnoyed]

The issue which I was having in Sept was solved when support provided me with a new lifetime license. Since then I had no issues with my lifetime license. My ticket 3967544 was also then marked solved at that time.

Now out of the blue, another support member (the fifth so far responding to this ticket) just terminates this new license issued in Sept in order to have me run an ID tool. In the meantime all my Malwarebytes protection are now disabled.