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Unable to access google account after unstalling malwarebytes removal tool


EAL

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Malwarebytes is now successfully reinstalled and working on my laptop.  However, I cannot access my main google account. I get a message saying: 

"We detected suspicious activity, which shows that there may be malware on this device. Malware can be used to gain access to your personal account information, such as your password.

Steps to remove the malware

  1. Scan this device for malware with the antivirus software of your choice
  2. Follow recommendations to remove any malware
  3. Sign back in on this device only after running an antivirus scan."

Malwarebytes says everything is fine.  I can get as far as attached. the the the 2 digit access code that is supposed to arrive in my phone does not arrive. Could it be that Google has detected the malwarebytes removal and reinstallation software that I downloaded. I have deleted and rebooted. The problem persists. Google works fine on my other devices, which have not had the malwarebytes removal and reinstallation software on them.

 

 

Edited by AdvancedSetup
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3 hours ago, EAL said:

Could it be that Google has detected the malwarebytes removal and reinstallation software that I downloaded. I have deleted and rebooted. The problem persists. Google works fine on my other devices, which have not had the malwarebytes removal and reinstallation software on them.

Malwarebytes has nothing to do with you not accessing your Google account.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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5 hours ago, EAL said:

I have done that once already and the problem started afterwards.

We need the log I asked for.

 

22 hours ago, Porthos said:
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

 

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  • Root Admin

Hello  and  :welcome:     @EAL

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

Application errors:
==================

Error: (11/21/2022 03:48:06 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1552) (User: NT AUTHORITY)
Description: User hive is loaded by another process (Registry Lock) Process name: C:\Windows\System32\svchost.exe, PID: 9416, ProfSvc PID: 1584.

 

Why don't we do some clean up work and see what we can find to fix this issue.

Can you temporarily uninstall ALL Avast software (you still have Windows Defender and Malwarebytes to protect the system)

Also uninstall the following

CCleaner (computer experts no longer recommend this program)

 

Once those are uninstalled, please restart the computer again and get me a new set of Farbar logs

Find and run the following Farbar program with Admin rights and click on the SCAN button.

C:\Users\graha\Downloads\FRSTEnglish.exe 

Then attach both new logs

FRST.TXT
ADDITION.TXT

 

Thank you

 

 

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  • Root Admin

You may want to review the following topics as concerning Avast and CCleaner as pointed out to me by @lmacri

 

https://community.ccleaner.com/topic/63390-ccleaner-corrupting-program-files/

 

https://community.ccleaner.com/topic/63390-ccleaner-corrupting-program-files/

 

I'll go ahead and mark your topic resolved soon

 

Thanks @EAL

 

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