Used Malwarebytes and my computer will not restart

[BigRed11]

Hello,

 

I had an issue with malware on my firefox browser. Whenever I entered a search into google, it would redirect the page to yahoo.com with a weird url. Based on internet research, it was a yahoo redirect virus. I downloaded malwarebytes today to remove the issue. The scan took about 19 minutes and came back with thousands of results for adware, registry, and malware. I tried the quarantine option which took almost an hour to complete. Then Malwarebytes asked me to restart the computer. When I restarted the computer, the computer would not work anymore. The computer gets an instant crash message that says:

 

"Your device ran into a problem and needs to restart. were collecting some error info

Stop code: System_service_exception"

 

Then the computer goes into the automatic repair screen. That screen says "Your PC did not start correctly. press "restart" to restart your PC, which can sometimes fix the problem. You can also press "advanced options" to try other options to repair your pc."

I get two options: Restart and Advanced Options. When I click restart, the whole process starts over again.

[AdvancedSetup]

Hello @BigRed11

Under Advanced Options see if you can do a System Restore

 

If needed, please see the following further methods of running a System Restore

 

Run System Restore from Safe Mode or Recovery Mode - Windows 10
https://forums.malwarebytes.com/topic/272794-run-system-restore-from-safe-mode-or-recovery-mode-windows-10/

Thanks

 

 

[BigRed11]

9 minutes ago, AdvancedSetup said:

Hello @BigRed11

Under Advanced Options see if you can do a System Restore

 

If needed, please see the following further methods of running a System Restore

 

Run System Restore from Safe Mode or Recovery Mode - Windows 10
https://forums.malwarebytes.com/topic/272794-run-system-restore-from-safe-mode-or-recovery-mode-windows-10/

Thanks

 

 

My computer is saying that I have not created any system restore points.

[AdvancedSetup]

Are you running Windows 10 or Windows 11 or ??

 

[BigRed11]

1 minute ago, AdvancedSetup said:

Are you running Windows 10 or Windows 11 or ??

 

11

[AdvancedSetup]

Please read and follow the directions from the following topic to get the computer running again.

Repair Install Windows 11 with an In-place Upgrade
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

 

Once the computer is running again, come back and let us know and we'll check on how to clean it properly

 

Thanks

 

[BigRed11]

47 minutes ago, AdvancedSetup said:

Please read and follow the directions from the following topic to get the computer running again.

Repair Install Windows 11 with an In-place Upgrade
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

 

Once the computer is running again, come back and let us know and we'll check on how to clean it properly

 

Thanks

 

How would I do that in place upgrade if my computer is not booting? It crashes everytime I boot so I don't how I would be able to download the windows file on the messed up computer.

[BigRed11]

2 minutes ago, BigRed11 said:

How would I do that in place upgrade if my computer is not booting? It crashes everytime I boot so I don't how I would be able to download the windows file on the messed up computer.

This is the farthest screen i can go in my windows

 

[AdvancedSetup]

You have to use another computer and build the Windows 11 installer from ISO image using the Microsoft download

That post discusses how to do it.

https://www.microsoft.com/software-download/windows11

You boot from the USB media not the current hard drive and do the install repair

 

[BigRed11]

14 hours ago, AdvancedSetup said:

You have to use another computer and build the Windows 11 installer from ISO image using the Microsoft download

That post discusses how to do it.

https://www.microsoft.com/software-download/windows11

You boot from the USB media not the current hard drive and do the install repair

 

Which option am I supposed to click on:

 

Create Windows 11 Installation Media

 

Download Windows 11 Disk Image (ISO)

[AdvancedSetup]

You need to download the ISO

Then build the USB bootable drive

Then follow the directions from the site on how to run the Windows Repair install

 

[AdvancedSetup]

Glad we could help.

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