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Hello :welcome: 

I will guide you along .

I would like a report set for review.   This is a report only.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 Have patience till the run has finished.

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

  • Please attach  mbst-grab-results.zip    to your reply
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The last scan by Malwarebytes reported no malware found. In any event, let us do these next follow-ups.

Please  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article
Please use this Guide

( 2 ) Next, Empty the Recycle Bin in Windows 10
https://support.microsoft.com/en-us/windows/empty-the-recycle-bin-in-windows-10-d4c8f8ef-a12e-8250-b0cf-2311960a31f9

( 3 )

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time, But do read all of this write-up first so that you fully understand the concept of this special run.

First download & save it
guide & download link

Then be sure to close all web browsers after the download & before launching the tool.

Then go to where the EXE file is saved. Start Adwcleaner.
Reply YES at the Windows prompt to allow the program to proceed and make changes. That is the usual Windows security prompt.

Take your time and go careful. There are some preliminary selections to be set ....before pressing any 'scan' button.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

Delete IFEO keys
Delete tracing keys
Delete Prefecth files
Reset Proxy
Reset IE Policies
Reset Chrome policies
Reset Winsock

Now On the left side of the AdwCleaner window, click on “Dashboard” and then click “Scan” to perform a computer scan.

This can take several minutes.
When the AdwCleaner scan is completed it will display all of the items it has found. Click on the “Quarantine” button To remove what it found.

AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean. 
Click on the “Continue” button to finish the removal process.

Guide article

Attach the clean log from Adwcleaner when all completed.

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  • 3 weeks later...

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Tips to help protect from infection

Thanks

 

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