Jump to content

an error has occurred and malwarebytes will not install on your computer

Recommended Posts

  • Root Admin

Hello  and  :welcome:     @peachpenguin


My screen name is AdvancedSetup and I will assist you with your system issues.

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.


The logs indicate your hard drive has corruption on it. Let's see if a disk repair corrects it or not.


System errors:

Error: (11/12/2022 12:38:38 AM) (Source: Ntfs) (EventID: 55) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

A corruption was found in a file system index structure.  The file reference number is 0x1d000000007df0.  The name of the file is "\Program Files\WindowsApps\Microsoft.WindowsAlarms_11.2209.11.0_x64__8wekyb3d8bbwe".  The corrupted index attribute is ":$I30:$INDEX_ROOT".  The corrupted index block is located at Vcn 0xffffffffffffffff, Lcn 0xffffffffffffffff.  The corruption begins at offset 152 within the index block.



Please click on START and type in CMD.EXE and when it shows, right-click and select to run with Admin rights.

Then type the following or copy and paste and press the Enter key




Then restart the computer and let the disk check run.

After the computer is back up and running, please run the Farbar scanner again and get me new logs





Edited by AdvancedSetup
Updated information
Link to post
Share on other sites

  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection



Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.