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MB keep's finding same 4 Pups.

propflux01

By propflux01
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1PW

1PW

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Hello @propflux01 and :welcome::

 While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run one or more of its following procedural steps, please carefully follow the instructions within the following:

I am infected - What do I do now?

 Remember, please be certain to attach (not Copy and Paste) the three (3) resultant report files in your next reply to this topic.

Thank you.

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AdvancedSetup

AdvancedSetup

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Hello  and  :welcome:     @propflux01

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

[ 1 ]

Please go to Control Panel, Programs, Programs and Features and uninstall the following

Bonjour
CCleaner (computer experts no longer recommend this program)
 

[ 2 ]

Why are all the following devices shown as not having their drivers installed? Did you recently rebuild the computer on your own?
 

==================== Faulty Device Manager Devices ============

Name: SM Bus Controller
Description: SM Bus Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: RAID Controller
Description: RAID Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

 

 

 

 

 

[ 3 ]

Please run the following fix

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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propflux01

propflux01

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 "If you have any questions or concerns please ask before running this fix."

 

Hello. Yes, I have a few.

AS for your question #2, the items in red, yes, this is a new build. It has run for about three months without any issue so far. Are these items supposed to be running, and if so, how?

Bonjour service: I still run iTunes on this computer, Why the uninstall of it? As for CCleaner ,just curious as to why no longer recommended?

 

#3, couple items. Resetting network settings, Now is this going to erase settings that connect this computer to my router or my internet service provider? I need to stay connected.

A note that all disks here are solid state, I have no spin up disks currently installed.

 

 

 

Edited by AdvancedSetup
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AdvancedSetup

AdvancedSetup

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Yes, all of those devices should have the proper drivers installed and be operational. I can assist you in fixing that once we've cleaned the computer

Bonjour is not needed for using iTunes. I have and use iTunes as well. It is a network discovery tool that is extremely noisy and in many cases causes network issues for Windows users. If in the extremely rare case you find an issue you can quite easily reinstall it. To this day I've not had a single user tell me they needed to reinstall Bonjour because it broke something. It has fixed network issues for users though.

CCleaner was sold by the original author many years ago. Since that date the company that bought it has included more and more bloat and features that are not desirable. At one point years ago they were also caught selling user data.

 

Yes, it will do a factory reset of you network settings. But unless you've set up very specific manual settings for your network it will not break your connection. Again, to date I've only had one customer where it broke their connection but that was due to an infection that we removed that was controlling the connection. Doing a System Restore (we create a new Restore Point before making any changes as part of the script clean up) restored their connection. Then we cleaned the infection another way, then reset their network again and it was fine. Your logs do no indicate any special manual settings. Your Internet Service Provider typically sets setting in your Router to control your access with them. We're not touching your Router.

 

Thanks @propflux01

 

 

Edited by AdvancedSetup
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AdvancedSetup

AdvancedSetup

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Thank you @propflux01 that was a good run.

Please run the following

 

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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propflux01

propflux01

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# -------------------------------
# Malwarebytes AdwCleaner 8.4.0.0
# -------------------------------
# Build:    08-30-2022
# Database: 2022-10-10.1 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    11-13-2022
# Duration: 00:00:00
# OS:       Windows 11 (Build 22621.819)
# Cleaned:  1
# Failed:   0


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

Deleted       Torrent Search - afbpdhiclgghnffhkinjikglgmolhpee

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

No malicious Firefox URLs cleaned.

***** [ Hosts File Entries ] *****

No malicious hosts file entries cleaned.

***** [ Preinstalled Software ] *****

No Preinstalled Software cleaned.


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************

AdwCleaner[S00].txt - [1464 octets] - [11/11/2022 10:16:06]
AdwCleaner[C00].txt - [1634 octets] - [11/11/2022 10:16:21]
AdwCleaner[S01].txt - [1541 octets] - [11/11/2022 10:37:30]
AdwCleaner[C01].txt - [1731 octets] - [11/11/2022 10:37:52]
AdwCleaner[S02].txt - [1708 octets] - [11/11/2022 10:53:25]
AdwCleaner[C02].txt - [1878 octets] - [11/11/2022 10:53:47]
AdwCleaner[S03].txt - [1830 octets] - [13/11/2022 09:50:24]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C03].txt ##########

MBam2.txt FRST.txt Addition.txt

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propflux01

propflux01

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I did the following. But when I get to the google sync reset, I get this:

 

Your account seems to be empty. To start using sync, sign into your Chrome browser.

 

Currently, google sync is off.

I ran MBam again, and showing no issues, but have not turned on sync in chrome yet. What to do with this now? Thanx, Tim

 

Edited by AdvancedSetup
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propflux01

propflux01

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I uninstalled and reinstalled chrome. I did NOT turn on sync. So far MBam is not finding anything. Kinda scared to turn sync on. If this is fixed, ok, but what about the 

 

Name: SM Bus Controller
Description: SM Bus Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

 

And the rest of those? Thanx,, Tim

Edited by AdvancedSetup
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AdvancedSetup

AdvancedSetup

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Open Device Manager

Find the items that have a YELLOW indicator on them.

 

Then select Properties  -> Details tab, then under the Property click the Down Arrow and select Hardware Ids then select all and then copy using your right mouse button.

Then past the results back here

 

Is this the correct URL for your motherboard? Please double-check and verify for me.

https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z690-a-gaming-wifi-d4-model/helpdesk_download/

Thanks @propflux01

 

 

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propflux01

propflux01

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Yes, that is the correct motherboard. I copied the items you requested in the order shown in device manager.

 

 

PCI\VEN_8086&DEV_7ACE&SUBSYS_86941043&REV_11
PCI\VEN_8086&DEV_7ACE&SUBSYS_86941043
PCI\VEN_8086&DEV_7ACE&CC_0C8000
PCI\VEN_8086&DEV_7ACE&CC_0C80
 

PCI\VEN_8086&DEV_7ACD&SUBSYS_86941043&REV_11
PCI\VEN_8086&DEV_7ACD&SUBSYS_86941043
PCI\VEN_8086&DEV_7ACD&CC_0C8000
PCI\VEN_8086&DEV_7ACD&CC_0C80
 

PCI\VEN_8086&DEV_7AA4&SUBSYS_86941043&REV_11
PCI\VEN_8086&DEV_7AA4&SUBSYS_86941043
PCI\VEN_8086&DEV_7AA4&CC_0C8000
PCI\VEN_8086&DEV_7AA4&CC_0C80
 

PCI\VEN_8086&DEV_7ACC&SUBSYS_86941043&REV_11
PCI\VEN_8086&DEV_7ACC&SUBSYS_86941043
PCI\VEN_8086&DEV_7ACC&CC_0C8000
PCI\VEN_8086&DEV_7ACC&CC_0C80
 

PCI\VEN_8086&DEV_467F&SUBSYS_86941043&REV_00
PCI\VEN_8086&DEV_467F&SUBSYS_86941043
PCI\VEN_8086&DEV_467F&CC_010400
PCI\VEN_8086&DEV_467F&CC_0104
 

PCI\VEN_8086&DEV_7AA3&SUBSYS_86941043&REV_11
PCI\VEN_8086&DEV_7AA3&SUBSYS_86941043
PCI\VEN_8086&DEV_7AA3&CC_0C0500
PCI\VEN_8086&DEV_7AA3&CC_0C05
 

ACPI\VEN_INTC&DEV_1056
ACPI\INTC1056
*INTC1056
 

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AdvancedSetup

AdvancedSetup

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Thanks @propflux01


Let's start out with the following
Go to the Asus support page:  https://rog.asus.com/us/motherboards/rog-strix/rog-strix-z690-a-gaming-wifi-d4-model/helpdesk_download/
Then download and install the following Chipset driver.

Chipset Version 3.0.0.1457 2022/11/10


Then restart the computer and check the Device Manager and see which ones still need drivers.

 

 

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AdvancedSetup

AdvancedSetup

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Please download and install each of the following

LAN Version 2.0.1.3 2022/04/21
Wireless Version 22.100.0.3 2022/01/12
Audio Version 6.3.9600.2342 2022/11/10
VGA Version V31.0.101.3302 2022/09/28
Bluetooth Version 22.100.0.3 2022/01/12
Utilities: Armoury Crate  Version 3.2.3.0 2022/08/16

Restart the computer when done and let me know which ones if any still show YELLOW in Device Manager

 

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AdvancedSetup

AdvancedSetup

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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