notifications popping up MotenL

[MortenLillesand]

We have the same issue. The notification popus too often on client computers, so often that they get annoyed. So we have a common interest in figuring this one out. 

We will try to silence the notifications in the meantime until we have a resolution.

[AdvancedSetup]

Good day @MortenLillesand

When you say client computers. Is this a business? Are you using Nebula or OneView products? or are these computers running the consumer client Malwarebytes Premium?

What specific error are you seeing? Can you please provide logs.

Thank you

 

[MortenLillesand]

This is oneview on multiple client computers (businesses), and they are running Malwarebytes Nebula Agent. 

What we keep getting up is:

As requested, we’re notifying you of a detection event on your Malwarebytes account <removed>. Here are the details:

• OS release name: Microsoft Windows 11 Pro
• OS platform: Windows
• Category: Website
• Type: OutboundConnection
• Location: eu.rollserver.xyz(157.90.33.71:443)
• Action taken: Blocked
• Scan time: November 16th 2022, 17:13:22 UTC
• Report time: November 16th 2022, 17:13:24 UTC
• Threat name: Malvertising
• Endpoint name: <removed>
• Endpoint IP address/CIDR: <removed>
• Public endpoint IP: <removed>
• Group name: Default Group

Policy name: Default Policy

Below is for the same computer:

 

However the alerts seem to have died down in the last few days, unknown for what reason. I think this must be related to something that the users are surfing on in Chrome. 

Today we just have 3 alerts so far, so it is no big deal. I think we can close this case as something that was intermittent.

[AdvancedSetup]

Thank you for clarification @MortenLillesand

As this is a business product you can create a ticket for support.

Business Support
https://service.malwarebytes.com/hc/en-us/requests/new

 

We have a topic on how to do some basic Google Chrome clean-up if you think that may help.

 

If you're having a severe issue with Google Chrome we have a more extensive one as well

 

 

Below are some tips and suggestions to help keep the computers clean.

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes