Cannot get rid of the malware I did Frst scan someone check Frst.Txt

[netero]

I removed the malware using malwarebytes the problem still exists Applications I use like chrome, mail e.t.c are getting closed randomly I thought it was only edge browser and sometime I have click like 4 times to open an application and the computer starts to get laggy, some windows feature do not work my wifi gets messed up, the search on the taskbar does not work All this happens gradually when I am using my Computer!! I have done Frst scan both frst.txt and addition.txt are attached i need to get rid of this i cannot work like this!! Please check and give me the fix 

Addition.txt FRST.txt

Edited November 10, 2022 by AdvancedSetup
Corrected font issue

[AdvancedSetup]

Hello  and       @netero

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow all steps in the provided order and post back all requested logs
• Please attach all log files to your post, unless otherwise requested
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
• Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
• Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
• Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
• If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

Something very odd going on. You have a lot of unsigned files showing. That's not normal but I'm not seeing the cause of it yet.

 

Let me have you run the following please.

 

Let me have you run a different scanner to double-check.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes 
• When prompted for scan type, Click on Full scan 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

[netero]

I did the full scan there was only one detection that utorrentweb.exe it was deleted and there was nothing else the scan was 2-3 hours long.

do you want me to do the Frst scan again?

[AdvancedSetup]

I'd like to see the full log from ESET please. @netero

Again, you have something odd going on as Windows 10 has almost all files signed and the logs say your files are not signed.

 

Please also run the following

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
• The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

 

[netero]

I did the full scan but it got stuck on one file the scan was 80-85% completed but it got stuck on that file for 1hour and the scan was already 5hours in

the file was brother printer .exe file So, i had to cancel it And i forgot to save the logs for eset scan but the scan i did in malware bytes few days showed 4 malware 

trojan.tasker all hklm/microsoftnetwork/..... was in the registry i deleted the four viruses. So, i had to cancel saftey scanner and i did the frst scan again I have uploaded it here if it helps.

Addition.txt FRST.txt

[AdvancedSetup]

Please run the following fix @netero

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[netero]

I did the Microsoft safety scanner yesterday removing the file it got stuck on and did a custom scan for local disk C only took a few hours The problems that were happening before have not happened yet. If they do happen again i will run the fixlist.txt if absolutely necessary because it will be hard for me to delete the browser cookies as it will wipe every cookie I have not saved passwords for many sites and it will be hard to recover. So, Lets keep this thread open for a few days if anything happens I will reply here!!! Thanks for the all the help.

[AdvancedSetup]

All good, up to you, but as you can see. If you're not prepared for an emergency, if one hits you could lose data.  What would you do if you woke up and your hard drive went out and all data was now gone?

I would highly suggest that you make sure you have back ups of all your personal data to an external hard drive.

Cheers

 

 

[netero]

The Problems happened again You are right I need to do the fixlist But is there a way I can do it without having to lose browser cache and cookies just my browser edge, chrome and brave I cannot have them deleted there are some very essential things I need or maybe there is other ways to get rid of the problem???

[AdvancedSetup]

What exactly is returning? Do you have a new log showing it

 

[netero]

Application closing randomly happened once and these error messages yesterday I have attached screenshot of it. I installed Kaspersky Antivirus did full scan nothing was found but then I turned on my computer right now it detected these mem.trojan the antivirus say it was deleted antivirus asked me to disinfect and restart i clicked yes and had to force restart cause the process lagged up my computer. I have attached the logs of kaspersky antivirus.

seroxen batt deleted.txt seroxen batt.txt

[netero]

I forgot to attach this log file 

kasperskydisinfection.txt

[AdvancedSetup]

Please run the fix I listed above. I'm sorry but your computer has issues. Losing your cache cookies etc is simply part of the cleanup process.

 

 

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks