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  • Root Admin

Hello Joe,

Please try the following.

Download and run Win32kDiag:

  1. Download Win32kDiag from any of the following locations and save it to your Desktop.

[*]Double-click Win32kDiag.exe to run Win32kDiag and let it finish.

[*]When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.

[*]Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic, please do not attach the file.

Please let it run for at least 20 minutes without bothering it regardless of what it says. Then post back the log.

Then if it does return a large listing run the following.

Go to start > run and copy and paste the following command in the field:

"%userprofile%\desktop\win32kdiag.exe" -f -r

This should restore permissions on locked files and remove mountpoints.

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Running from: C:\Documents and Settings\Pulak\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Pulak\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...


This is all I got from the scan

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Again ran both scans after reboot let the both run for a half an hour and this was the result

Running from: C:\Documents and Settings\Pulak\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Pulak\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...


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  • Root Admin

Please try the following then.

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".

[*]During the download, rename Combofix to Combo-Fix as follows:



[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.


[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the "C:\Combo-Fix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

If you still cannot get this to run, try booting into Safe Mode, and run it there.

To boot into Safe Mode, tap F8 after BIOS, and just before the Windows logo appears. A list of options will appear, select "Safe Mode."

If this doesn't work either, try the same method (above method), but name Combofix.exe to iexplore.exe instead, or winlogon.exe..

This because It also happens in some cases that malware blocks EVERY process except for what is in its own whitelist, so this whitelist also includes system important processes such as iexplore.exe, explorer.exe, winlogon.exe...

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Itried running combo-fix and a message comes up saying norton anti virus is still active I don't have norton anywhere on my computer anymore I deleted it months ago. a file search just brought up an installation program in my recycle bin. What now?

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Here is the ComboFix log from my home computer, if it helps at all.

ComboFix 09-11-08.03 - Pulak 09/11/2009 18:54.1.2 - NTFSx86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.162 [GMT -8:00]

Running from: c:\documents and settings\Pulak\Desktop\Combo-Fix.exe

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}


((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))


c:\documents and settings\Pulak\Cookies\boqi.reg

c:\documents and settings\Pulak\Cookies\texysywyqy._sy

c:\documents and settings\Pulak\Local Settings\Application Data\iqanodokyt.reg

c:\documents and settings\Pulak\Local Settings\Temporary Internet Files\acyzinuroj.lib

c:\documents and settings\Pulak\Local Settings\Temporary Internet Files\danyzuvy.dll

c:\program files\Common Files\cohyxe.vbs

c:\program files\Common

c:\program files\Common\_helper.sig

c:\program files\ikhraq

c:\program files\ikhraq\rxpgsysguard.exe


c:\windows\Downloaded Program Files\popcaploader.inf












c:\windows\system32\proquota.exe was missing

Restored copy from - c:\windows\ServicePackFiles\i386\proquota.exe


((((((((((((((((((((((((( Files Created from 2009-10-10 to 2009-11-10 )))))))))))))))))))))))))))))))


2009-11-10 03:12 . 2008-04-14 00:12 50176 ----a-w- c:\windows\system32\proquota.exe

2009-11-10 03:12 . 2008-04-14 00:12 50176 ----a-w- c:\windows\system32\dllcache\proquota.exe

2009-11-10 02:34 . 2009-11-10 02:35 -------- d-----w- C:\Combo-Fix


(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))


2009-11-10 03:27 . 2008-05-27 13:07 -------- d-----w- c:\documents and settings\All Users\Application Data\Google Updater

2009-10-27 12:17 . 2008-02-29 17:05 -------- d-----w- c:\documents and settings\Pulak\Application Data\Skype

2009-10-27 07:01 . 2008-02-29 17:07 -------- d-----w- c:\documents and settings\Pulak\Application Data\skypePM

2009-10-01 17:29 . 2009-10-02 19:19 195440 ------w- c:\windows\system32\MpSigStub.exe

2009-09-30 10:38 . 2004-07-10 00:23 114888 ----a-w- c:\documents and settings\Pulak\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2009-09-30 10:36 . 2009-09-29 04:47 -------- d-----w- c:\program files\Microsoft Silverlight

2009-09-30 10:14 . 2009-09-30 10:14 -------- d-----w- c:\program files\MSBuild

2009-09-30 10:13 . 2009-09-30 10:13 -------- d-----w- c:\program files\Reference Assemblies

2009-09-29 04:47 . 2008-02-16 16:00 -------- d-----w- c:\program files\Windows Live

2009-09-29 04:39 . 2009-09-29 04:39 -------- d-----w- c:\program files\Microsoft Sync Framework

2009-09-29 04:37 . 2009-09-29 04:37 -------- d-----w- c:\program files\Microsoft SQL Server Compact Edition

2009-09-29 04:33 . 2009-09-29 04:33 -------- d-----w- c:\program files\Microsoft

2009-09-29 04:32 . 2009-09-29 04:32 -------- d-----w- c:\program files\Windows Live SkyDrive

2009-09-29 04:10 . 2009-09-29 04:10 -------- d-----w- c:\program files\Common Files\Windows Live

2009-09-11 14:18 . 2004-08-27 20:53 136192 ----a-w- c:\windows\system32\msv1_0.dll

2009-09-04 21:03 . 2004-08-27 20:54 58880 ----a-w- c:\windows\system32\msasn1.dll

2009-08-29 07:36 . 2004-08-27 20:53 832512 ----a-w- c:\windows\system32\wininet.dll

2009-08-29 07:36 . 2004-08-27 20:54 17408 ----a-w- c:\windows\system32\corpol.dll

2009-08-29 07:36 . 2004-08-04 07:56 78336 ----a-w- c:\windows\system32\ieencode.dll

2009-08-26 08:00 . 2004-08-27 20:54 247326 ----a-w- c:\windows\system32\strmdll.dll

2009-07-24 14:45 . 2009-07-24 14:45 15081 ----a-w- c:\program files\Common Files\soparuva.dat

2004-07-17 18:51 . 2004-07-17 18:51 5451 ----a-w- c:\program files\Traymanagerooze.bin

2004-11-07 20:58 . 2005-01-07 17:16 94208 ----a-w- c:\program files\mozilla firefox\components\BrandRes.dll

2004-11-07 20:58 . 2005-01-07 17:16 150912 ----a-w- c:\program files\mozilla firefox\components\fullsoft.dll

2004-11-07 20:57 . 2005-01-07 17:16 41571 ----a-w- c:\program files\mozilla firefox\components\jar50.dll

2004-11-07 20:57 . 2005-01-07 17:16 48221 ----a-w- c:\program files\mozilla firefox\components\jsd3250.dll

2004-11-07 20:58 . 2005-01-07 17:16 8811 ----a-w- c:\program files\mozilla firefox\components\qfaservices.dll

2004-11-07 20:57 . 2005-01-07 17:16 158821 ----a-w- c:\program files\mozilla firefox\components\xpinstal.dll


((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))



*Note* empty entries & legit default entries are not shown



"Creative WebCam Tray"="c:\program files\Creative\Shared Files\CamTray.exe" [2005-10-27 299008]

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-05-25 68856]

"LogitechSoftwareUpdate"="c:\program files\Logitech\Video\ManifestEngine.exe" [2005-06-08 196608]

"updateMgr"="c:\program files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" [2006-03-30 313472]

"TomTomHOME.exe"="c:\program files\TomTom HOME 2\TomTomHOMERunner.exe" [2009-04-08 251240]


"DVDSentry"="c:\windows\System32\DSentry.exe" [2003-08-13 28672]

"PCMService"="c:\program files\Dell\Media Experience\PCMService.exe" [2003-08-27 204800]

"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-03-15 122933]

"UpdateManager"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2003-08-19 110592]

"PaperPort PTD"="c:\program files\Scansoft\PaperPort\pptd40nt.exe" [2002-08-12 45108]

"IndexSearch"="c:\program files\Scansoft\PaperPort\IndexSearch.exe" [2002-08-12 36864]

"SetDefPrt"="c:\program files\Brother\Brmfl03a\BrStDvPt.exe" [2003-07-03 45056]

"mmtask"="c:\program files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe" [2004-09-23 53248]

"LVCOMSX"="c:\windows\system32\LVCOMSX.EXE" [2005-07-20 221184]

"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2005-02-17 49152]

"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2004-10-31 180269]

"LogitechVideoRepair"="c:\program files\Logitech\Video\ISStart.exe" [2005-06-08 458752]

"LogitechVideoTray"="c:\program files\Logitech\Video\LogiTray.exe" [2005-06-08 217088]

"LifeCam"="c:\program files\Microsoft LifeCam\LifeExp.exe" [2007-01-13 275800]

"VX3000"="c:\windows\vVX3000.exe" [2006-12-05 707360]

"Avira Email Security"="c:\windows\system32\javaw.exe" [2009-02-01 144792]

"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe" [2009-03-06 177472]

"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-01-05 413696]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-03-13 342312]

"Logitech Utility"="Logi_MwX.Exe" - c:\windows\LOGI_MWX.EXE [2003-05-16 19968]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-9-23 29696]

AOL 8.0 Tray Icon.lnk - c:\program files\AOL 8.0\aoltray.exe [2004-6-30 36937]

Corel MEDIA FOLDERS INDEXER 8.LNK - c:\corel\Graphics8\Programs\MFIndexer.exe [2005-5-21 82944]

Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2004-6-30 24576]

HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2004-5-28 241664]

HP Image Zone Fast Start.lnk - c:\program files\HP\Digital Imaging\bin\hpqthb08.exe [2004-5-28 53248]

Logitech Desktop Messenger.lnk - c:\program files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe [2006-4-25 450560]

Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [2000-1-21 65588]

SmartUI.lnk - c:\program files\Scansoft\PaperPort\SmartUI\SmartUI.exe [2003-2-3 1568768]

TELUS eCare.lnk - c:\program files\TELUS eCare\bin\matcli.exe [2004-12-6 217088]


SecurityProviders msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, zwebauth.dll

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\AVG Anti-Spyware Guard]


HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]


[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]


[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]



"EnableFirewall"= 0 (0x0)



"c:\\Program Files\\Messenger\\msmsgs.exe"=


"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=

"c:\\Program Files\\LimeWire\\LimeWire.exe"=


"c:\\Program Files\\NetMeeting\\conf.exe"=

"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=

"c:\\Program Files\\HP\\HP Software Update\\HPWUCli.exe"=

"c:\\Program Files\\Microsoft LifeCam\\LifeCam.exe"=

"c:\\Program Files\\Microsoft LifeCam\\LifeExp.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=


"c:\\Program Files\\iTunes\\iTunes.exe"=

"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=

"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=

"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=

"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

R2 fssfltr;FssFltr;c:\windows\SYSTEM32\DRIVERS\fssfltr_tdi.sys [28/09/2009 8:47 PM 54752]

R2 TomTomHOMEService;TomTomHOMEService;c:\program files\TomTom HOME 2\TomTomHOMEService.exe [08/04/2009 2:38 AM 92008]

S3 brfilt;Brother MFC Filter Driver;c:\windows\SYSTEM32\DRIVERS\BrFilt.sys [12/07/2004 5:36 PM 2944]

S3 BrSerWDM;Brother Serial driver;c:\windows\SYSTEM32\DRIVERS\BrSerWdm.sys [12/07/2004 5:34 PM 61952]

S3 BrUsbMdm;Brother MFC USB Fax Only Modem;c:\windows\SYSTEM32\DRIVERS\BrUsbMdm.sys [12/07/2004 5:36 PM 11008]

S3 BrUsbScn;Brother MFC USB Scanner driver;c:\windows\SYSTEM32\DRIVERS\BrUsbScn.sys [12/07/2004 5:36 PM 10368]

S3 DCamUSBLTN;3Com PC WebCam Lite;c:\windows\system32\DRIVERS\vqcam.sys --> c:\windows\system32\DRIVERS\vqcam.sys [?]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys --> c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [?]

S3 fsssvc;Windows Live Family Safety Service;c:\program files\Windows Live\Family Safety\fsssvc.exe [05/08/2009 9:48 PM 704864]

S3 NMUSB;NMUSB;c:\windows\SYSTEM32\DRIVERS\Nmusb.sys [14/11/2004 8:09 PM 25056]

S3 P1370Aud;Creative WebCam Audio Control;c:\windows\SYSTEM32\DRIVERS\P1370Aud.sys [03/01/2007 7:09 PM 93056]

S3 P1370Aul;PD1370 Lower Filter Driver;c:\windows\SYSTEM32\DRIVERS\P1370Aul.sys [03/01/2007 7:09 PM 4992]

S3 P1370VID;Live! Cam Voice;c:\windows\SYSTEM32\DRIVERS\P1370Vid.sys [03/01/2007 7:09 PM 179328]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - MBR

*Deregistered* - mbr


Contents of the 'Scheduled Tasks' folder

2009-11-10 c:\windows\Tasks\Google Software Updater.job

- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2007-03-11 10:06]



------- Supplementary Scan -------


uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

mStart Page = hxxp://www.google.com

uInternet Connection Wizard,ShellNext = iexplore

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab

FF - ProfilePath - c:\documents and settings\Pulak\Application Data\Mozilla\Firefox\Profiles\n1a8srpx.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: browser.startup.homepage - hxxp://www.znnblfrymget.net/z89bxfogHacAZw5/830UHnEbnmqw3dj31u1YuQ3V7p0.html

FF - component: c:\program files\Mozilla Firefox\components\qfaservices.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\


c:\program files\Mozilla Firefox\greprefs\all.js - pref("backups.number_of_prefs_copies", 1);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("browser.link.open_newwindow.ui", 3); // prefs UI version

c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.default.Window.closed", "allAccess");

c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.default.Window.document", "allAccess");

c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.default.Window.frames", "allAccess");

c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.default.Window.history", "allAccess");

c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.default.Window.length", "allAccess");

c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.default.Window.opener", "allAccess");

c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.default.Window.parent", "allAccess");

c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.default.Window.self", "allAccess");

c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.default.Window.top", "allAccess");

c:\program files\Mozilla Firefox\greprefs\all.js - pref("capability.policy.default.Window.window", "allAccess");

c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.disable_window_open_feature.status", false);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("advanced.always_load_images", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.protocol-handler.external.help", false);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.http.connect.timeout", 30); // in seconds

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.http.request.timeout", 120); // in seconds

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.image.imageBehavior", 0); // 0-Accept, 1-dontAcceptForeign, 2-dontUse

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.cookie.cookieBehavior", 3); // 0-Accept, 1-dontAcceptForeign, 2-dontUse, 3-p3p

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.cookie.p3plevel", 1); // 0=low, 1=medium, 2=high, 3=custom

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.enablePad", false); // Allow client to do proxy autodiscovery

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("app.id", "{ec8030f7-c20a-464f-9b0e-13a3a9e97384}");

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("app.version",

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("app.extensions.version", "1.0");

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("app.build_id",

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("app.update.autoUpdateEnabled", true); // Whether or not background app updates

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("app.update.url", "chrome://mozapps/locale/update/update.properties");

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("app.update.updatesAvailable", false);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("app.update.lastUpdateDate", 0); // UTC offset when last App update was

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("app.update.performed", false); // Whether or not an update has been

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.update.autoUpdateEnabled", true);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.update.autoUpdate", false); // Automatically download and install

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.update.interval", 604800000); // Check for updates to Extensions and

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.update.lastUpdateDate", 0); // UTC offset when last Extension/Theme

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.update.severity.threshold", 5);// The number of pending Extension/Theme

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.update.count", 0); // The number of extension/theme/etc

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("update.interval", 3600000); // Check each of the above intervals

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("update.showSlidingNotification", true); // Windows-only slide-up taskbar

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("update.severity", 0);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("general.useragent.vendor", "Firefox");

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("general.useragent.vendorSub",

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.update.resetHomepage", false);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.startup.homepage_override.1", false);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.turbo.enabled", false);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.default", "chrome://browser/content/searchconfig.properties");

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.custom", "chrome://browser/content/searchconfig.properties");

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("update_notifications.enabled", true);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("update_notifications.provider.0.frequency", 7); // number of days

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("browser.xul.error_pages.enabled", false);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("pfs.datasource.url", "chrome://mozapps/locale/plugins/plugins.properties");


- - - - ORPHANS REMOVED - - - -

WebBrowser-{E07B39C8-4261-E123-BB62-7DE99A19952A} - (no file)

SafeBoot-AVG Anti-Spyware Driver


catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2009-11-09 19:29

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0



--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(668)





- - - - - - - > 'explorer.exe'(2616)


c:\program files\Logitech\MouseWare\System\LgWndHk.dll


c:\program files\Common Files\Logitech\Scrolling\LgMsgHk.dll



c:\program files\ArcSoft\Software Suite\PhotoImpression\share\pihook.dll




------------------------ Other Running Processes ------------------------



c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

c:\program files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

c:\program files\Bonjour\mDNSResponder.exe



c:\program files\Java\jre6\bin\jqs.exe


c:\program files\Microsoft LifeCam\MSCamS32.exe


c:\program files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe


c:\program files\Logitech\MouseWare\system\em_exec.exe

c:\program files\Logitech\Video\FxSvr2.exe

c:\program files\HP\Digital Imaging\bin\hpqgalry.exe

c:\program files\iPod\bin\iPodService.exe




Completion time: 2009-11-10 19:38 - machine was rebooted

ComboFix-quarantined-files.txt 2009-11-10 03:38

Pre-Run: 75,308,568,576 bytes free

Post-Run: 76,328,177,664 bytes free


[boot loader]



[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - 3D74DFD791247812A3848C45CD5E39F4

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  • Root Admin


Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.



Please temporarily
your current Anti-Virus in order to run this Online Scanner.

Using Internet Explorer:

  • Vista and Windows 7
    users need to right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select
    "Run as Administrator"
    from the context menu.

  • Click
    to run the Eset Online Scanner using Internet Explorer.

  • Click on the
    ESET Online Scanner

  • Click on the checkbox
    Yes, I accpet the Terms of Use
    and click on the Start button.

  • By default the ActiveX installer will be blocked by Internet Explorer. You should see a yellow banner at the top of the Window.

  • Click the top of the Window and select "Run ActiveX
    ontrol" and then click the
    button on the next dialog box.

  • Click the
    button if prompted to resend the request to load and run the ActiveX control from ESET

  • Make sure you
    Remove found threats
    checkbox in case we need you to submit a copy of any files found.

  • Click on the
    Advanced settings
    selection in the middle and place a checkmark on the following items

  • Scan for potentially unwanted applications

  • Scan for potentially unsafe applications

  • Enable Anti-Stealth technology

  • Under Current scan targets: click the Change... item and make sure it's set to Local drives and the Operating memory

  • Then click on the Start button and it will start downloading signature database files to update the program
  • Once the database files are downloaded it should automatically start scanning your system for threats.
  • When the scanner is done please click on the List of found threats and click on Export to text file...
  • Save the file as NOD32_SCAN.TXT to your Desktop
  • Click the << Back button. For now do not uninstall the program or delete the quarantine files, just click the Finish button.
  • The next screen is advertisement to purchase the product. You can just close that window for now.
  • If we need to run the program later on it can be ran from here: C:\Program Files\ESET\ESET Online Scanner\OnlineScannerApp.exe
  • Open the file you saved to your Desktop as NOD32_SCAN.TXT and select all and copy/paste it back on your next reply

Using Another Browser

  • Please click
    to launch the application which installs and launches ESET Online Scanner in a separate window.

  • You will first need to save the file to your Desktop and double-click on it to run it.
    Vista and Windows 7
    users need to right-click and choose
    "Run as Administrator"

  • You will should be prompted with "
    Do you want to run this file?
    ", click on the Run button.

  • Click on the checkbox
    Yes, I accpet the Terms of Use
    and click on the Start button.

  • The program will download further files to use with the scanner and allow you to change options.

  • Make sure you
    Remove found threats
    checkbox in case we need you to submit a copy of any files found.

  • Click on the
    Advanced settings
    selection in the middle and place a checkmark on the following items

  • Scan for potentially unwanted applications

  • Scan for potentially unsafe applications

  • Enable Anti-Stealth technology

  • Under Current scan targets: click the Change... item and make sure it's set to Local drives and the Operating memory

  • Then click on the Start button and it will start downloading signature database files to update the program
  • Once the database files are downloaded it should automatically start scanning your system for threats.
  • When the scanner is done please click on the List of found threats and click on Export to text file...
  • Save the file as NOD32_SCAN.TXT to your Desktop
  • Click the << Back button. For now do not uninstall the program or delete the quarantine files, just click the Finish button.
  • The next screen is advertisement to purchase the product. You can just close that window for now.
  • If we need to run the program later on it can be ran from here: C:\Program Files\ESET\ESET Online Scanner\OnlineScannerApp.exe
  • Open the file you saved to your Desktop as NOD32_SCAN.TXT and select all and copy/paste it back on your next reply

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When I ran combo-fix it changed my computer settings or deleted something so I am unable to connect to the internet for any updates or programs. I called my service provider and the internet access is working fine as we have 2 other computers that work fine. they said the problem is with my computer. Is there anything we can do before I do the above steps?


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  • Root Admin

It stopped it on purpose but should have re-enabled it when it came back up again.

Please try the following. If it does not work then still go ahead and run MBAM and post back the log.

Click on START - RUN and copy / paste the entry below into the run line and click OK


Click on START - RUN and copy / paste the entry below into the run line and click OK

CMD /C NETSH int ip reset c:\resetlog.txt

Click on START - RUN and copy / paste the entry below into the run line and click OK

CMD /C netsh winsock reset catalog

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Thanks internet back up Here is the MBAM log and Hijack this log

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:02:46 PM, on 13/11/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16915)

Boot mode: Normal

Running processes:









C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

C:\Program Files\Bonjour\mDNSResponder.exe



C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Microsoft LifeCam\MSCamS32.exe


C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe



C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe


C:\Program Files\Canon\CAL\CALMAIN.exe



C:\Program Files\Dell\Media Experience\PCMService.exe


C:\Program Files\Scansoft\PaperPort\pptd40nt.exe

C:\Program Files\Logitech\MouseWare\system\em_exec.exe

C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe


C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\Logitech\Video\LogiTray.exe


C:\Program Files\QuickTime\QTTask.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Creative\Shared Files\CamTray.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe



C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Scansoft\PaperPort\SmartUI\SmartUI.exe

C:\Program Files\Logitech\Video\FxSvr2.exe

C:\Program Files\TELUS eCare\bin\mpbtn.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe


C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Windows Live\Toolbar\wltuser.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll

O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe

O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"

O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe

O4 - HKLM\..\Run: [updateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe

O4 - HKLM\..\Run: [indexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe

O4 - HKLM\..\Run: [setDefPrt] C:\Program Files\Brother\Brmfl03a\BrStDvPt.exe

O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe


O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe

O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe

O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"

O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe

O4 - HKLM\..\Run: [Avira Email Security] C:\WINDOWS\system32\javaw.exe

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [Creative WebCam Tray] C:\Program Files\Creative\Shared Files\CamTray.exe

O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot

O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1

O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: AOL 8.0 Tray Icon.lnk = C:\Program Files\AOL 8.0\aoltray.exe

O4 - Global Startup: Corel MEDIA FOLDERS INDEXER 8.LNK = C:\Corel\Graphics8\Programs\MFIndexer.exe

O4 - Global Startup: Digital Line Detect.lnk = ?

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe

O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: SmartUI.lnk = ?

O4 - Global Startup: TELUS eCare.lnk = C:\Program Files\TELUS eCare\bin\matcli.exe

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=67633

O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.1...toUploader5.cab

O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab

O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} (FunGamesLoader Object) - http://gsn.worldwinner.com/games/v47/share...GamesLoader.cab

O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab

O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab

O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab

O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase5483.cab

O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab

O16 - DPF: {615F158E-D5CA-422F-A8E7-F6A5EED7063B} (Bejeweled Control) - http://www.worldwinner.com/games/v46/bejeweled/bejeweled.cab

O16 - DPF: {61900274-3323-4446-BDCD-91548D32AF1B} (SpiderSolitaire Control) - http://www.worldwinner.com/games/v56/spide...ersolitaire.cab

O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab

O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/inst...ctDetection.cab

O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} - http://chat.yahoo.com/cab/yacsui.cab

O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.sun.com/s/ESD5/JSCDL/jre...ows-i586-jc.cab

O16 - DPF: {94299420-321F-4FF9-A247-62A23EBB640B} (WordMojo Control) - http://www.worldwinner.com/games/v46/wordmojo/wordmojo.cab

O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab

O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab56649.cab

O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/...utocomplete.cab

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,21/mcgdmgr.cab

O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/photo...ol/MSNPUpld.cab

O16 - DPF: {FAE74270-E5EE-49C3-B816-EA8B4D55F38F} (H2hPool Control) - http://www.worldwinner.com/games/v53/h2hpool/h2hpool.cab

O18 - Protocol: intu-qt2008 - {05E53CE9-66C8-4A9E-A99F-FDB7A8E7B596} - C:\Program Files\QuickTax 2008\ic2008pp.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\SYSTEM32\Brmfrmps.exe

O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe

O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

O24 - Desktop Component 0: (no name) - http://weather.yahoo.com/images/carib_webs...r_440_mdy_y.jpg


End of file - 14797 bytes

Malwarebytes' Anti-Malware 1.41

Database version: 3166

Windows 5.1.2600 Service Pack 3

13/11/2009 4:01:28 PM

mbam-log-2009-11-13 (16-01-28).txt

Scan type: Quick Scan

Objects scanned: 123482

Time elapsed: 6 minute(s), 57 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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Here is the ESET log

C:\WINDOWS\SYSTEM32\mf.exe probably a variant of Win32/Injector.AO trojan cleaned by deleting - quarantined

C:\WINDOWS\SYSTEM32\ActiveScan\pskavs.dll probably a variant of Win32/Agent trojan cleaned by deleting - quarantined

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  • Root Admin

Great, you need to remove Combofix you can do that by running START - RUN and type in Combo-Fix.exe /U

That should remove the program. Then review the following information.

I'll close your post soon so that other don't post into it and leave you with this information and suggestions.

So how did I get infected in the first place?

At this time your system appears to be clean. Nothing else in the logs indicates that you are still infected.

Now that you appear to be clean, please follow these simple steps in order to keep your computer clean and secure:

Remove all but the most recent Restore Point on Windows XP

You should
Create a New Restore Point
to prevent possible reinfection from an old one.

Some of the malware you picked up could have been saved in System Restore.

Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point.

Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to
to a clean working state.

The easiest and safest way to do this is

  • Go to
    System Tools
    and click "
    System Restore

  • If the shortcut is missing you can also click on
    > and type in
    and click OK

  • Choose the radio button marked "
    Create a Restore Point
    " on the first screen then click "

  • Give the new Restore Point a name, then click "

  • The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

  • Then use the
    Disk Cleanup
    to remove all but the most recently created Restore Point.

  • Go to
    and type:

  • Select the drive where Windows is installed and click "
    ". Disk Cleanup will scan your files for several minutes, then open.

  • Click the "
    More Options
    " tab, then click the "
    Clean up
    " button under System Restore.

  • Click Ok. You will be prompted with "
    Are you sure you want to delete all but the most recent restore point?

  • Click
    , then click Ok.

  • Click
    again when prompted with "
    Are you sure you want to perform these actions?

  • Disk Cleanup will remove the files and close automatically.

  • On the
    Disk Cleanup
    tab, if the
    System Restore: Obsolete Data Stores
    entry is available remove them also.

  • These are files that were created before Windows was reformatted or reinstalled. They are obsolete and you can delete them.


Additional information

Microsoft KB article: How to turn off and turn on System Restore in Windows XP

Bert Kinney's site: All about Windows System Restore

Here are some free programs I recommend that could help you improve your computer's security.

Install SpyWare Blaster

Download it from here

Find here the tutorial on how to use Spyware Blaster here

Install WinPatrol

Download it from here

Here you can find information about how WinPatrol works here

Install FireTrust SiteHound

You can find information and download it from here

Install hpHosts

Download it from here

hpHosts is a community managed and maintained hosts file that allows an additional layer of protection against access to ad,

tracking and malicious websites. This prevents your computer from connecting to these untrusted sites

by redirecting them to which is your own local computer.

hpHosts Support Forum

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.

You can use one of these sites to check if any updates are needed for your pc.

Secunia Software Inspector

F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.


Note 1: If you are running Windows XP SP2, you should upgrade to SP3.

Note 2: Users of Norton Internet Security 2008 should uninstall the software before they install Service Pack 3.

The security suite can then be reinstalled afterwards.

The windows firewall is not sufficient to protect your system. It doesn't monitor outgoing traffic and this is a must.

I recommend Online Armor Free

A little outdated but good reading on how to prevent Malware

Keep safe online and happy surfing.

Since this issue is resolved I will close the thread to prevent others from posting into it. If you need assistance please start your own topic and someone will be happy to assist you.

The fixes and advice in this thread are for this machine only. Do not apply to your machine unless you Fully Understand how these programs work and what you're doing. Please start a thread of your own and someone will be happy to help you, just follow the Pre-Hijackthis instructions found here before posting Pre- HJT Post Instructions

Also don't forget that we offer FREE assistance with General PC questions and repair here PC Help

If you're pleased with the product Malwarebytes and the service provided you, please let your friends, family, and co-workers know. http://www.malwarebytes.org

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