Why Does technical support not respond to your questions?

[GeorgrReeves]

In my confusion of what I ned to order here and whether that were all individually ordered I over-order a VPN and I wish to know if  can get a refund or use it on my Android. Now # days later I still have no answer and I am blocked from leaving another message.

Thanks to Anyone who knows why they lock you out of support and don't answer when you do ask one

GeorgeReeves  - spellled wrong in application.

 

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

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6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
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9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
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Screenshots:

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If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Porthos]

2 minutes ago, GeorgrReeves said:

Thanks to Anyone who knows why they lock you out of support and don't answer when you do ask one

What is your support ticket number? When exactly did you submit your ticket?

It can take several weekdays to respond to requests. Each new request delays the process more.

[GeorgrReeves]

I hope this is the right place to respond and thanks to whomever fixed my spelling error on my user name. I have never assigned the ticket number anywhere I have asked for support -- they do. The robot won't give it to me either and it has been at least 3 days; however it seems they got it.

Thanks GeorgeReeves

[GeorgrReeves]

As for my ISP being blocked I was using their VPN --- is that not allowed within Malwarebytes?

 

GeorgeReeves

[Porthos]

The proper way to get refunds is the following.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

 

 

If you have not done this what exactly how did you contact support?

Edited November 6, 2022 by AdvancedSetup
Corrected font issue

[GeorgrReeves]

4 hours ago, Porthos said:

The proper way to get refunds is the following.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

 

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

 

 

If you have not done this what exactly how did you contact support?

I di not pay anymore than average attention regarding the case number. Every site I visit support thay send you back an answer with the case number. I also asked if I could use the extra VPN I bought on my android. Neither question is like that importang (cepy my money) but it's been three days or more and finally here in the community I get an answer of sorts I will keep the extra VON if I can use it on my Android.

 

Thanks for fixing my name -- I did on the main sign-in too although different name of course.

[Porthos]

17 minutes ago, GeorgrReeves said:

if I can use it on my Android.

If it is in the google store for your country then yes you can use it on Android.

[Porthos]

23 minutes ago, GeorgrReeves said:

Neither question is like that importang (cepy my money) but it's been three days or more

Support replies are sometimes taking 10 weekdays for a response.

25 minutes ago, GeorgrReeves said:

I di not pay anymore than average attention regarding the case number.

It would have been automated in an email sent to you. Look it up and post it here.