Account keeps getting logged out and device changes

[ItzTimmy]

So basically I purchased a one year single device subscription and every day after turning my computer on I notice real time protection is down and that im no longer signed into my account I use a password manager so I'm almost 99% sure someone isnt in my account. I'm sure of this as well by the fact I can log in just fine and have gotten no alerts about unauthorized logins "other than myself every time I have to relog back in" but once I've logged back in I'm told my account only has a certain number of devices that I can use and that I have to remove the current one even though I only use the one device I think my issue might be similar to an issue another forum user had where someone had generated their key as seen here, I also notice the device added was added before the creation of my account on the 05/22/22 just wondering what I can do. 

 

[Malwarebytes]

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[SPDIF]

No one on this forum can help you with this, as we can not look up anything here for you. This is something that Malwarebytes Staff has to do. You only can make a ticket and wait for a response. Be advised it can take a week before you get answer.

[ItzTimmy]

4 minutes ago, SPDIF said:

No one on this forum can help you with this, as we can not look up anything here for you. This is something that Malwarebytes Staff has to do. You only can make a ticket and wait for a response. Be advised it can take a week before you get answer.

Right I just figured since he was able to get help through staff on the forums I'd try as well my bad 

[SPDIF]

You're not the only one with this problem, for several weeks from many other users. As for me it's all okay at moment, i have many licenses with many users, and no problems until now.

Only make one ticket, if you make more for like speeding up, it only makes your waiting time longer.

Sooner or later it will get sorted out for you. They only work on working day's, remember that.

Edited November 5, 2022 by SPDIF

[Porthos]

2 hours ago, ItzTimmy said:

just wondering what I can do. 

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[GaryTa]

it is well and good to ask report and submitt a ticket for this issue .. (and looks like many has) .. it has been 6 weeks for me and no one has come up with a solution , and forum is keep closing this topic 

 

but this issue is bigger than some whinge on a forum about a product .. the license codes are getting hijacked and protections are getting turned off randomly ? 

 

shouldn't staffs from this forum be more concern something could be very broken with your main product getting this problem for random customers , random license codes at random times 

you will see many customers moving away from your product you just keep wrtiting the same reply (report it to support, nothing a forum can do) 

 

to be honest, this  is very poor support if this issue is not taken seriously and taken weeks without a reply nor solution ... 

 

[Porthos]

22 minutes ago, GaryTa said:

you just keep wrtiting the same reply (report it to support, nothing a forum can do) 

Because that is a fact. All license issues have to be done by support.

[GaryTa]

The Fact is, this is a Anti Malware program which is randomly turning itself off because your company has the licensing system so broken, it cant be fixed for over months 

and the fact is this is a forum for this product , that you keep saying becuase you can't help, it should not be discussed on here.. 

and the fact is, if you are a staff memeber of this company.. you might wish to take this up to your higher management on the seriousness of this problem when your "hero" product is either hacked or broken that is is turning itself off and therefore not offering the protection it should 

and the fact is.. it is not a simple licensing issue , if it was support could easily cancel the license code and reissue to customers without waiting for weeks without 1 single solution. 

I suggest you or anyone else in your company on this forum take this matter serously instead of just pushing it off as a simple support/licensing issue. 

 

if this problem actaully gets out to a wider soical media.. you might not even be selling this software for long.