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  • Root Admin

To start off I'd suggest you try doing a System Restore and see if that brings back what you're missing and go from there.

Then run an elevated admin command prompt and run these two commands after doing the System Restore

 

DISM.exe /Online /Cleanup-image /Restorehealth 

Then this one

SFC.EXE  /SCANNOW 

 

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  • Root Admin

Great, now restart the computer and get me the following logs as an attachment.

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

 

FRST.TXT
ADDITION.TXT

 

 

Thank you

 

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  • Root Admin

Please go to Control Panel, Programs, Programs and Features and uninstall the following

Restoro
 

 

Then run the following fix below.
Once the fix has been completed, please attach the FIXLOG.TXT file to your next reply

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • Root Admin

You can click on START and type in Power & Sleep Settings and bring it up that way.

image.png

 

You can click on START - SETTINGS and locate it there too

 

You can run it from an Elevated Admin command prompt

Powercfg command-line options
https://learn.microsoft.com/en-us/windows-hardware/design/device-experiences/powercfg-command-line-options

 

 

 

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  • Root Admin

I'm sorry, but that's difficult to believe. There is very little that an in place upgrade cannot fix normally.

If that is true then I'd suggest you back up all your personal data to an external driver and do a CLEAN install of Windows.

 

Greg Carmack - MVP 2010-2020 -Clean Install Windows 10
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

How to Create a Local Account While Setting Up Windows 10
https://www.howtogeek.com/442792/how-to-create-a-local-account-while-setting-up-windows-10/

 

Thanks

 

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  • Root Admin

I am not really sure what is wrong with your computer at this point.

You already did what appears to be a clean install a couple weeks ago.

Then doing an in place repair did not fix this issue.

 

 

If you own your own router you can try doing a factory reset. If you don't own the router though then do not touch it.

 

Please ensure that you have the user manual for your router. Then perform a factory reset.

How To Reset Your Router
https://setuprouter.com/networking/how-to-reset-your-router/

 

Depending on one's preferences and the Router's capabilities please consider the following.

  • Disable acceptance of ICMP Pings
  • Change the Default Router password using a Strong Password
  • Use a Strong WiFi password on WPA2  using AES encryption or Enable WPA3 if it is an option.
  • Disable Remote Management
  • Create separate WiFi networks for groups of devices with similar purposes to prevent an entire network of devices from being compromised if a malicious actor is able to gain unauthorized access to one device or network. Example: Keep IoT devices on one network and mobile devices on another.
  • Change the network name (SSID).  Do not use your; Name, Postal address, or other personal information.  Make it unique or whimsical and known to your family/group.
  • Is the Router Firmware up-to-date?  Updating the firmware mitigates exploitable vulnerabilities.
  • Specifically set Firewall rules to BLOCK;   TCP and UDP ports 135 ~ 139, 445, 1234, 3389 and 5555
  • Document passwords created and store them in a safe but accessible location.

 

 

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