Even after quarantaine the malware is back

[Duncan1]

Good morning all,

It turned out that running McAfee was not enough, so here I am, a brand new user :-)

Below a screenshot of my typical scan. But hitting quarantine does not work. Next scan the stuff is there again. 

I tried using REGEDIT and locating the key, but could not find any HKU section at all.

Please advice

Thanks !

[1PW]

Hello @Duncan1 and :

While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run one or more of its following procedural steps, please carefully follow the instructions within the following:

I am infected - What do I do now?

Remember, please be certain to attach (not Copy and Paste) the three (3) resultant report files in your next reply to this topic.

Thank you.

[MKDB]

Hello @Duncan1  and 

 

My name is MKDB and I will assist you.

Please follow those instructions given by 1PW and report back including the logfiles from MBAM and FRST.

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
• Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
• Searching, detecting and removing malware isn't instantaneous and there is no guarantee to repair every system.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Please be patient and stick with me until I give you the "all clear".
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed. If you are away for a longer time, please let me know.

 

Thank you!

 

Edited November 2, 2022 by MKDB

[Duncan1]

Hi All,

Thanks for all the help. When rebooting I got the error there was no OS installed. Perhaps a coincedence , perhaps the ssd crashed, perhaps the malware , no idea. But I bought a new laptop and also bought a subscription to malwarebytes.

Thanks again for all the help

[MKDB]

Hi @Duncan1,

thanks for keeping me updated.

 

As this topic seems to be solved, I do not follow it any longer.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

Edited November 7, 2022 by MKDB