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Private Internet Access is being flagged by Malwarebytes

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In my case, MB is flagging PIA .exe files, and the VPN isn't connected; there shouldn't be traffic going through the VPN for me to worry about infecting my device. Sure, if I connect the VPN, that would make sense that I'm allowing all traffic through without any protection. However, that is not the case, and MB flags PIA simply when it's sitting in my Taskbar connected to nothing. 

I also think it's odd that there is the ability to add exceptions, regardless if they are secure/smart or not, but MB ignores them and does its own thing. Why is the ability to create exceptions there if MB ignores it? 

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  • Root Admin

Hello @RSJ69


To begin, please do the following so that we may take a closer look at your issue

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you


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