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Malwarebytes Premium Lifetime license keeps disabling itself

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Hello team, 

I'm facing an issue that I've seen a couple of times in these forums, where my Lifetime license every 2/3 days becomes disabled, and I need to remove "phantom" devices from the website in order to re enable it.

I'm attaching a screenshot of what it looks like before and after I adjust this in the website.

I have already opened a ticket (4036623) on October 7th but I still haven't received any feedback.





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***This is an automated reply***


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26 minutes ago, AndreaDlz said:

I have already opened a ticket (4036623) on October 7th but I still haven't received any feedback.

Have you checked you spam/junk folder for a response?

Have you complicated your issue by submitting any additional tickets? If not please don't as that delays response.

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Having the same issue with one of my licenses, opened a ticket and will hopefully hear back eventually, but the fact that this is suddenly happening to a bunch of people in the past short while makes it seem like this is more of a bug than something actually being compromised or a serial number leaked or guessed, hoping they'll replace the license either way, but I'd like to get a reply from someone who might know more about this...

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  • 2 weeks later...
On 11/17/2022 at 10:20 AM, GaryTa said:

HI aNDREA , any updates on this issue from support ? 

I am still waiting without a response from support after receiving a auto reply... 8 weeks roughly.. 


Not sure how good of a suggestion mine will be, but opening a thread here got some visibility on my ticket.. that, or try replying to AdvancedSetup above.

It seems that my issue is solved, or at least for the past few days I haven't had it reset on me anymore. They provided me a small tool to change my Machine ID, ran the process, and so far so good!

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