Multiple licenses - Life time and premium

[England]

Had to reinstall windows and now need to reinstall all my programs.  I tried to sign-on and it always go to the premium account.  Try to use my lifetime license key...msg - invalid key.  Malware may be good at blocking Malware, but they get a big zero when it comes to customer support.  Takes forever to get a reply, if you get a reply.  And then(!),  The tech may not even be aware that at one time they offered lifetime license.  It may be easier to run my system naked that put up with the frustration of no support from this organization.

[Porthos]

Did you deactivate your lifetime key in the program before you reinstalled Windows?

Does your lifetime license have an ID and a Key?

[AdvancedSetup]

One normally can manage the license on their own from within My Account @England

Activate & Manage License Key

https://support.malwarebytes.com/hc/en-us/sections/4416574967059-Activate-Manage-License-Key-

 

You created your support ticket today.

I have verified your ticket is there and awaiting a support agent assignment.

Please note, I'm sorry, but due to the hurricane in Florida we had to evacuate and close down or main support site in Florida. We have reopened after a week, but we now have a huge back log of tickets.

At this time, it will probably be at least a week to get a reply from support after the automated reply.

Please rest assured though that when support does get to your ticket, they will be able to assist you

Thank you

 

[England]

Not sure to whom I'm replying to so if it fits, great.

1.  I have both a license key and license ID for my lifetime license

2.  For the premium, I have just a license key

3.  My system would not boot-up.  I had a local company, which I trust, fix my desktop which resulted in a Windows re-install.  So, did I de-activate - NO.  Did not have the opportunity.

4.  Ever wonder why a company would locate their support office in a storm prone area.  If your offices are in calif. and support office in Fl. seems more like a vacation spot for senior mgmt.

5.  I had one "spot" open on my premium account so was able to install/download it.  I still have a lifetime license that I paid for and cannot use...the wonders of modern tech companies.

[Porthos]

1 hour ago, England said:

So, did I de-activate - NO.  Did not have the opportunity.

You can do that in your my.malwarebytes.com account since you were not able to do that within the program due to circumstances.

After you do the the above,

If your license key has this format XXXX-XXXX-XXXX-XXXX and has a license ID with the format XXXXX or XXXXX-XXXXX, follow these steps:

1. Open the Malwarebytes application.
2. In the top right corner of the Dashboard, click Activate license.
3. Click Enter license key.
4. Below the License Key entry, select My license came with a License ID.
5. Enter your License ID and License Key.
   Note: The Activate license button becomes clickable when valid license key and ID are entered into the corresponding fields.
6. Click Activate.

Be sure to have no spaces at the begining or end of the key and include the dashes.

[AdvancedSetup]

I have sent you a private message, please reply to that message, not here in public

Thanks @England