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bedagi

By bedagi
in Resolved Malware Removal Logs

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MKDB

MKDB

Posted
Posted

Hello @bedagi  and  :welcome:

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow the steps in the given order and post back the log files.
  • Please attach all log files into your post.
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Please be patient and stick with me until I give you the "all clear".
  • Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • As English is not my native language, please do not use slang or idoms. It may be hard for me to understand.
  • If you do not respond within 4 days, your topic will be closed. If you are away for a longer time, please let me know.

 

 

 

Step 1

  • If you already have Malwarebytes Anti-Malware installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed or if you don't run the newest version yet, please download it from here and install it.
  • Once the MBAM dashboard opens, click on Settings (gear icon).
  • Click on Security tab and make sure that all four Scan options are enabled.
  • Close Settings and click on the Scan button on the dashboard.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop.
  • If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run.

 

 

 

Step 2

Please download AdwCleaner and save it to your desktop.

  • Double-click to run it.
  • Accept the End User License Agreement.
  • Click Scan Now.
  • When finished, if items are found please click Next / Quarantine.
  • Maybe your PC will be rebooted, AdwCleaner will be opened automatically.
  • Click View Log File.
  • AdwCleaner will open one log (AdwCleaner[Cxx].txt).
  • Please attach the log to your next reply.

 

 

 

Step 3

Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Check the box in front of Shortcut.txt.
  • Press the Scan button.
  • FRST will create three logs (FRST.txt + Addition.txt + Shortcut.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

 

 

 

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MKDB

MKDB

Posted
Posted (edited)

Hi @bedagi,

 

Windows Defender is completely "destroyed" on your system. Important files are missing... what can you tell me about that? How did that happen?

Task: {4680A8DF-7B63-403E-ABB1-3FA7B77DE631} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Scheduled Scan => C:\Program Files\Windows Defender\MpCmdRun.exe Scan -ScheduleJob (No File)
Task: {559B0F92-63C4-4001-AE5E-A650091C71B8} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cache Maintenance => C:\Program Files\Windows Defender\MpCmdRun.exe -IdleTask -TaskName WdCacheMaintenance (No File)
Task: {DB1218E6-F693-4F20-BC36-E62D6CB63AB4} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Cleanup => C:\Program Files\Windows Defender\MpCmdRun.exe -IdleTask -TaskName WdCleanup (No File)
Task: {E559FBB0-7370-4985-90DD-5D6B10DFC5F1} - System32\Tasks\Microsoft\Windows\Windows Defender\Windows Defender Verification => C:\Program Files\Windows Defender\MpCmdRun.exe -IdleTask -TaskName WdVerification (No File)

S3 Sense; "%ProgramFiles%\Windows Defender Advanced Threat Protection\MsSense.exe" [X]

 

 

 

Step 1

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe".
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes.
  • When prompted for scan type, Click on Full scan. 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

Edited by MKDB
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MKDB

MKDB

Posted
Posted (edited)

Thanks for those explanations @bedagi.

 

 

Step 1

Can you reset Microsoft Edge, please?

https://malwaretips.com/blogs/reset-microsoft-edge/

After that, reboot your system.

 

 

Step 2

Download Kaspersky Virus Removal Tool (KVRT) and save it to your Desktop.

  • Select the Windows Key and R Key together, the Run box should open.
  • Copy and paste the following string into the line:

C:\Users\BEDAGI\Desktop\KVRT.exe -dontencrypt

  • Select „Ok“ in the Run box.
  • If the „Windows protected your PC“ window opens, select „More info“. A new windows will open, select „Run anyway“.
  • An EULA window from KVRT will open, tick all confirmation boxes then select "Accept".
  • A window from KVRT will open, select "Change Parameters".
  • In the new window ensure the following boxes are ticked:
    • System memory
    • Startup objects
    • Boot sectors
    • System drive
  • Then select "OK" and „Start scan“.
  • completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
  • Usually, your system needs a reboot to finish the removal process.
  • Logfiles can be found on your systemdrive (usually C: ), similar like this:

C:\KVRT2020_Data\Reports\report_<data>_<time>.klr

  • Right click direct onto those reports, select > open with > Notepad.
  • Save the files and attach them with your next reply.
Edited by MKDB
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MKDB

MKDB

Posted
Posted
5 hours ago, bedagi said:

i cant do step 1 i need my things

Can't you save your things, can you?

 

Please run a fresh scan with FRST.

 

Step 1

  • Run FRST again.
  • Do not change any settings.
  • Press the Scan button.
  • FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.
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MKDB

MKDB

Posted
Posted

What about this @bedagi:

Disable every single extension in Edge and check if the browser still shows some ads.

 

Moreover, you can run the following general cleanup script with FRST.

 

 

Step 1

  • Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\BEDAGI\Downloads\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the FIX button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files and empty recycle bin.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

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MKDB

MKDB

Posted
Posted

Well done @bedagi.

 

Let's check your programs, please.

 

Step 1

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

Thank you!

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MKDB

MKDB

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Posted

Thanks @bedagi.

 

The elevation prompt for administrators disabled
^It is recommended to enable (default): Win+R typing UserAccountControlSettings and Enter^

 

 

 

Thank you for your cooperation.

 

Please download KpRm by kernel-panik and save it to your desktop.

  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, select Delete Tools under Actions.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

 

 

A few final recommendations:

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

https://www.bleepingcomputer.com/forums/t/287710/how-malware-spreads-how-your-system-gets-infected/

  1. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

 

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MKDB

MKDB

Posted
Posted

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer.

Take care!

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