MalwareBytes Subscription Renewal Requires... Disabling MB Browser Guard?!

[kcjeffro]

I just renewed one of my MalwareBytes subscriptions, payment handled by estore.malwarebytes.com / 2Checkout. 

In changing the renewal from one year to two, I discovered that I had to...  disable MalwareBytes Browser Guard for the web site to behave properly?

At a best, that's a grand example of irony (to purchase MalwareBytes you must first disable MalwareBytes).

A worst, that's, well, I don't have to actually say it, do I?

WTF?

[jtodd234]

Hello @kcjeffro thanks for bringing this to our attention.

Can you kindly share what experience you encountered with Browserguard enabled and interacting with our billing provider 2CO (2Checkout) this will help us to try to narrow down where any conflict may be.

Thank you in advance!

[kcjeffro]

When checking the box for "2 years", the web site went into a never-ending refresh.  Disabling browser guard - Ads/Trackers specifically - fixed the issue.

[jtodd234]

Thanks @kcjeffro we will double check what might of been occurring. I am sorry you had a poor experience if you don't mind sharing your email per DM, I'd like to add 30 days for the inconvenience you ran into.