can't switch on notifications on 1 of 2 devices?

[ingber]

On one Android device I can't switch on All Malwarebytes notifications; the switch just wont' move? As a result I do not see MB as active.  When I get into MB I do see the subscription as active and all real-time tools are active.

[ingber]

MB was working fine just yesterday.

[ingber]

Permissions is greyed out.  Should I uninstall and reinstall?

[Porthos]

43 minutes ago, ingber said:

Permissions is greyed out.  Should I uninstall and reinstall?

You can try that first. If it does not work,

It's best to open a support ticket so one of the mobile device support agents can assist you with this.

Please note it may take a few days before a reply though due to high ticket volumes. Please only open one ticket

Consumer Support
https://support.malwarebytes.com/hc/en-us/requests/new

Thanks

[ingber]

I opened a ticket 2 days ago, and am still waiting for an agent to be assigned.  I do know that the staff is having problems keeping up with tickets.

[Porthos]

18 minutes ago, ingber said:

I opened a ticket 2 days ago

It can take in many cases, 10 weekdays for a response.

Edited October 26, 2022 by Porthos

[ingber]

I just updated my Android to November 2022.  Malwarebytes still is NOT in the pulldown menu.

[mbam_mtbr]

Hi @ingber,

Please see my post here: https://forums.malwarebytes.com/topic/290668-android-13-blocking-notifications/?do=findComment&comment=1536276

This is an issue related to the Android OS 13, and is thus up to Google to resolve.