WalgreensRX Posted October 23, 2022 ID:1539003 Share Posted October 23, 2022 Hi, Does MalwareBytes communicate solely via email? I've sent in a ticket, requesting a refund, well within the 60-day guarantee. I have not gotten any response... Thank you! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 24, 2022 Root Admin ID:1539025 Share Posted October 24, 2022 (edited) I have verified your ticket is there and awaiting a support agent assignment. You have created two tickets. One of them on Friday and one today Tickets: 4052243 and 4051465 I'm sorry, but due to the hurricane in Florida we had to evacuate and close down or main support site in Florida. We have reopened after a week, but we now have a huge back log of tickets. At this time, it will probably be at least seven workdays to get a reply from support. Please rest assured though that when support does get to your ticket, they will be able to assist you with a refund. Thank you @WalgreensRX Edited October 24, 2022 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
WalgreensRX Posted October 25, 2022 Author ID:1539291 Share Posted October 25, 2022 Thank you! I'm just waiting! Link to post Share on other sites More sharing options...
WalgreensRX Posted October 28, 2022 Author ID:1539611 Share Posted October 28, 2022 Hi, it has been quite some time now. Is there any word on when I may receive my refund? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 28, 2022 Root Admin ID:1539668 Share Posted October 28, 2022 I've sent an internal request to see if someone can take a look. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 28, 2022 Root Admin ID:1539677 Share Posted October 28, 2022 Support says the issue has been resolved. I will go ahead and close this topic now. Link to post Share on other sites More sharing options...
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