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False Positive on Thrustmaster/wheel/joystick control panel


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  • Root Admin

Okay, thank you. Let me get some logs please, to check into this further.


To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you


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  • Root Admin

Thank you for the logs. I will submit them for review.

We could turn off the loading point for Office but not sure that would be the best choice long term. I've asked our Dev Team to review and get back to me.


Unrelated, but you may want to consider uninstalling Bonjour (not needed on a Windows computer 99.99% of the time)

Error: (10/19/2022 10:37:35 PM) (Source: Bonjour Service) (EventID: 100) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second



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  • Root Admin

If you want to test and have it work you can right-click over the Malwarebytes tray icon and turn off Exploit Protection



I may not get a reply from the internal team about this until Monday or Tuesday.

Thank you


Edited by AdvancedSetup
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