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Unable to Activate License


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20 minutes ago, VincentHoang said:

Here my log

Lets use the same support tool and do a clean uninstall and reinstall.

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

Please say no and close the X button on the top right for Privacy.

Please restart the computer after the reinstall.

image.png.6c2854a208db34c3986ebb795495f239.png
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10 minutes ago, Porthos said:

Lets use the same support tool and do a clean uninstall and reinstall.

 

 

 

 

 

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

 

Once done it will attempt to reinstall both Malwarebytes and Privacy VPN.

 

Please say no and close the X button on the top right for Privacy.

Please restart the computer after the reinstall.

 

 

image.png.6c2854a208db34c3986ebb795495f239.png

Hi @Porthos,

Thank you for your reply

I was clean and re install Malwarebytes. Problem still not fixed. After reboot my PC Malwarebytes still got problem.

Any solution ?

Thank you

Screenshot_1.png

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5 minutes ago, VincentHoang said:

I was clean and re install Malwarebytes. Problem still not fixed. After reboot my PC Malwarebytes still got problem.

Was this done before or after the log attached was made?

Please create a new log with the support tool and attach it please.

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  • Root Admin

Hello  and  :welcome:     @VincentHoang

 

My screen name is AdvancedSetup and I will assist you with your system issues.
 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow all steps in the provided order and post back all requested logs
  • Please attach all log files to your post, unless otherwise requested
  • Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed.
  • Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed.
  • Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing.
  • Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed.
  • Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours.
  • If your system is running Discord, please be sure to Exit it while this case is ongoing.

 

Please uninstall Malwarebytes from the Control Panel, Programs, Programs and Features and restart the computer.

 

After the computer restarts, find the following program, right-click over it and select to run it with Admin rights.

C:\Users\VincentPC\Downloads\FRSTEnglish.exe

 

Then click on the SCAN button and get me both new logs

FRST.TXT
ADDITION.TXT

 

It is late for me so I may not reply again tonight, but will tomorrow.

Thanks

 

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17 hours ago, AdvancedSetup said:

After the computer restarts, find the following program, right-click over it and select to run it with Admin rights.

C:\Users\VincentPC\Downloads\FRSTEnglish.exe

 

Then click on the SCAN button and get me both new logs

FRST.TXT
ADDITION.TXT

 

It is late for me so I may not reply again tonight, but will tomorrow.

Thanks

 

Hello @AdvancedSetup

Thank you for your support

Logs here

Thank you

Addition.txt FRST.txt

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  • Root Admin

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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