Chrome outbound malware/trojan

[puckapao]

hi I recently got alerted by malwarebytes every 1 minute about outbound blocked from malware/trojan
I scanned with both malwarebytes and adwcleaner and couldn't find anything.

Please help

mb-report-export.txt

[Maurice Naggar]

Hello  

I will guide you along on looking for remaining malware. Lets keep these principles as we go along.

• Removing malware can be unpredictable
• Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• Only run the tools I guide you to.
• Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
• The removal of malware isn't instantaneous, please be patient.
• Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
• Please stick with me until I give you the "all clear".
• If your system is running Discord, please be sure to Exit out of it while this case is on-going.

I would like a report set for review.   This is a report only.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 Have patience till the run has finished.

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

• Please attach  mbst-grab-results.zip    to your reply
• The IP block actions by Malwarebytes are keeping the machine safe from potential threats.
• I do need the support zip reports to see more detail  ( the screen grabs just do not have full details + those screens give no clue as to what other processes are running.

Edited October 19, 2022 by Maurice Naggar

[Maurice Naggar]

( for the benefit of all potential readers). Screen grabs do not have the specificity detail that we need. It is best to have the report from the Support Tool. It just provides so much more helpful analytics. Question: At the moment of the "block notice" were you reading online Email while using Chrome ?

The IP block actions by Malwarebytes are keeping the machine safe from potential threats.

For Your Information:

The Block notices from Malwarebytes web protection do mean that Malwarebytes is keeping your pc safe from potential harm.
A block notice is an advisory of the "block".
A "malicious website blocked" is entirely different from a "malware detected" event.

The website  Block message indicates that a potential risk was blocked by the malicious website protection.
The Malwarebytes web protection, by default, will always show each IP block occurrence.
The Malwarebytes Webs protection feature will advise customers when a known or suspected malicious IP is attempted to be reached (outgoing) or is trying access your PC.
 

Incoming block notice can be ignored, Malwarebytes software is blocking the threat and there is nothing more that can be done.
On Outbound blocks, any attempted connection was Stopped ( halted) .
 
No action is required unless you’re also experiencing malware symptoms or there are multiple (different) IPs (ex;123.23.34 and 4.44.56).
 A browser is not required to be running, just an active Internet connection with processes running,
such as Instant messenger clients, Discord, SKYPE or Peer-to-peer software, to trigger these alerts.

These may also triggered by banner ads running on websites (or ads embedded in Email ) which is the most common form of alert.

See support article "Received a Website Blocked notification from Malwarebytes for Windows"

Edited October 19, 2022 by AdvancedSetup
Corrected font issue

[Maurice Naggar]

Hello @puckapao Please tell me, How are you doing ? Have you seen my replies ?

[Maurice Naggar]

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Tips to help protect from infection

Thanks