Malwarebytes Native Message Service App Crash

[MSimm1]

Good Morning

I got this error with my system idle:

Description
Faulting Application Path:    C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\MbamBgNativeMsg.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    MbamBgNativeMsg.exe
Application Version:    4.0.0.103
Application Timestamp:    63361367
Fault Module Name:    ntdll.dll
Fault Module Version:    10.0.19041.2130
Fault Module Timestamp:    b5ced1c6
Exception Code:    c0000005
Exception Offset:    000000000002faad
OS Version:    10.0.19043.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    8dc1
Additional Information 2:    8dc1356a302351fd5aa5a8d8a89fdefd
Additional Information 3:    8713
Additional Information 4:    8713b016cca20aed728e2fe9f0300bf5

Extra information about the problem
Bucket ID:    81c9464e55d0ec4a32c42e8503effe24 (1352256936949579300)
Using Windows 10 Pro 21H1 Build 19043.2130 all updates current with Malwarebytes 4.5.15.215 Component 1.0.1784 

I have included the MBSupport Logs and Crash Dump

Thank you for your time and assistance 

 

mbst-grab-results.zip MbamBgNativeMsg_exe.10864.zip

[AdvancedSetup]

Thank you for the post @MSimm1

We have submitted this to our QA and Development team for review. Once we hear back we'll let you know.

 

[MSimm1]

Thank you, AdvancedSetup for the reply

I will wait for the results

Thank you for your time and assistance 

[MSimm1]

Good Morning

The error has happened again

This time Chrome was open and running Clean Up (Software Reporter Tool), the first time I was using Edge, but it was minimized 

Description
Faulting Application Path:    C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\MbamBgNativeMsg.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    MbamBgNativeMsg.exe
Application Version:    4.0.0.103
Application Timestamp:    63361367
Fault Module Name:    ntdll.dll
Fault Module Version:    10.0.19041.2130
Fault Module Timestamp:    b5ced1c6
Exception Code:    c0000005
Exception Offset:    000000000002faad
OS Version:    10.0.19043.2.0.0.256.48
Locale ID:    1033
Additional Information 1:    8dc1
Additional Information 2:    8dc1356a302351fd5aa5a8d8a89fdefd
Additional Information 3:    8713
Additional Information 4:    8713b016cca20aed728e2fe9f0300bf5

Extra information about the problem
Bucket ID:    81c9464e55d0ec4a32c42e8503effe24 (1352256936949579300)
 I have added a new set of Logs and Crash Dump

Thank you for your time and assistance 

 

mbst-grab-results.zip MbamBgNativeMsg_exe.2332.zip

[AdvancedSetup]

Thank you. The team is aware but I'm sure it will be at least a few days or more to check on this.

 

[MSimm1]

27 minutes ago, AdvancedSetup said:

Thank you. The team is aware but I'm sure it will be at least a few days or more to check on this.

 

Thank you for the reply, AdvancedSetup

No worries, I have the patience of a rock

I'll keep waiting for a possible problem and fix

Thank you for time and assistance

[Toronto_Cat]

I also have experienced the identical AppCrash numerous times since October 21, 2022. I have uninstalled and reinstalled Malwarebytes, but the Crash continues.

Hope you're able to find the solution. 

Thank you

[AdvancedSetup]

We believe we have it fixed, but it will probably still be a couple weeks before the fix is pushed out.

 

[Toronto_Cat]

Thank you for your prompt reply. I look forward to the Fix...

 

[AdvancedSetup]

If all goes well, we hope to release a beta on or around Nov 10 that should have a fix for this.

You can monitor this topic for such updates

 

[Toronto_Cat]

Thank you AdvancedSetup. The error appears in Reliability History numerous times a day; usually when I open and close Malwarebytes.

Await the fix.

[AdvancedSetup]

The latest beta for a possible fix is out now.

@MSimm1

@Toronto_Cat

 

[Toronto_Cat]

Thank you AdvancedSetup. How do I get it? I'm using Malwarebytes Free version.

 

[AdvancedSetup]

https://support.malwarebytes.com/hc/en-us/articles/360050653154-Enable-beta-updates-in-Malwarebytes-for-Windows

 

[Toronto_Cat]

Thank you Advanced. That Beta toggle switch is only available to Premium users. Will it be released to everyone soon?
 

[AdvancedSetup]

It depends. If all goes well, then yes it will be released in about a week or so.

 

[Toronto_Cat]

Thank you. 

[Toronto_Cat]

Dear Advanced:

I need your direction. I tried to reinstall Malwarebytes to get a Premium Trial so that I could get the Beta update. When I tried to create an Account, the system says I already have one and won't let me proceed. 

I'll create a New Topic if needs be.

Please help me with where to go to correct or reset my Account. 

I didn't know I had one other than with this Forum.

Thank you

[Porthos]

27 minutes ago, Toronto_Cat said:

I'll create a New Topic if needs be.

No need.

Do you have the native message errors when you right click and close the system tray on the free version??

[Toronto_Cat]

Hello Porthos

No, I never close it that way, but tried after I read your post. No error was shown in Reliability History. I have had numerous errors almost daily from October 21st. I tried to Uninstall using the Support Tool, and re-install hoping that would help; but to no avail. 

AdvancedSetup suggested it might be repaired using the new Beta version, but surprisingly, another PC my wife uses, largely configured the same (but hers is a newer SSD) does not have the problem. And as a free user, I cannot access the Beat version to test.

PS to AdvancedSetup: I corrected my Account issue. Thank you.

 

[Porthos]

20 minutes ago, Toronto_Cat said:

but tried after I read your post. No error was shown in Reliability History

Since you use the free version there is no reason to keep it running in the tray except to advertise to you at times.

Next time you have it in the tray right click and uncheck the start with Windows. Then exit.

Edited October 28, 2022 by Porthos

[AdvancedSetup]

This is a minor bug that does not affect protection or the service of Malwarebytes.

It should be released to the release version within a week or so if all goes well.

 

[Toronto_Cat]

Thank you Porthos. but I don't start Malwarebytes with Windows. In the Malwarebytes interface, under Security, I've toggled to prevent it starting with Windows.

[Porthos]

2 hours ago, Toronto_Cat said:

No, I never close it that way

You should close it that way after each use. Closing the GUI does not stop the service from running hence the errors you were seeing.

[Toronto_Cat]

Thank you Porthos. I'll try that.