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Licensing issues

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I'm having the same problem. Additionally, when I log in to re "activate" my product, it shows it is installed on three devices when I am only using one device. I have to continually delete two of the three devices to proceed. I have an open ticket for over a week but have not heard from anyone. I've also just installed the ticket logger which found my ticket but there was an error uploading the logs. 

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Just to let others know, I had this problem since June. After my 4th new license key and my devices continuing to get deactivated and replaced by unknown devices, I unfortunately gave up and asked for a refund. Not sure what this problem is and why they couldn't fix it. I had been using Malwarebytes for over 10 years. Was always happy with the product. 

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