AnnPala Posted October 16, 2022 ID:1538134 Share Posted October 16, 2022 I'm having the same problem. Additionally, when I log in to re "activate" my product, it shows it is installed on three devices when I am only using one device. I have to continually delete two of the three devices to proceed. I have an open ticket for over a week but have not heard from anyone. I've also just installed the ticket logger which found my ticket but there was an error uploading the logs. Link to post Share on other sites More sharing options...
Porthos Posted October 16, 2022 ID:1538152 Share Posted October 16, 2022 4 hours ago, AnnPala said: I have an open ticket for over a week but have not heard from anyone. As said in previous posts support is running behind catching up after the hurricane in Florida. Weekends do not count in the day count. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 17, 2022 Root Admin ID:1538300 Share Posted October 17, 2022 Your ticket number is 4040737 @AnnPala I have sent an internal reminder. We are unable to assist with licensing issues here on the forums. Thank you Link to post Share on other sites More sharing options...
niccarreira Posted October 22, 2022 ID:1538935 Share Posted October 22, 2022 Just to let others know, I had this problem since June. After my 4th new license key and my devices continuing to get deactivated and replaced by unknown devices, I unfortunately gave up and asked for a refund. Not sure what this problem is and why they couldn't fix it. I had been using Malwarebytes for over 10 years. Was always happy with the product. 1 Link to post Share on other sites More sharing options...
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