solboyle Posted October 17, 2022 ID:1538197 Share Posted October 17, 2022 Hello! So, I have noticed over the last couple of days that my computer has been acting weird (software called entertainment.exe out of nowhere trying to get installed). I renewed my Norton yesterday, and today I was going to do a quick google search and it switched to Yahoo. Both Edge and Firefox did this. So I saw a post that you need to refresh Firefox and edge to put it back to default removing any saved data from the browser and the Malware problem will be solved. However, now I am completely unable to use google.com at all! It keeps getting blocked as suspicious malware. I ran a Norton scan, nothing came up, but I'm still concerened. I need Google back, something is not right. I'll post a screenshot here. It happens on both Edge and Firefox. So, I'm worried the problem is still there and I do not know how to go about this now. I am not very tech savvy, so reaching out here as a complete noob. Any assistance is appreciated. Link to post Share on other sites More sharing options...
1PW Posted October 17, 2022 ID:1538199 Share Posted October 17, 2022 Hello @solboyle and : While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run one or more of its following procedural steps, please carefully follow the instructions within the following: I'm infected - What do I do now? Remember, please be certain to attach (not Copy and Paste) the three (3) resulting report files in your next reply to this topic. Thank you. Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted October 17, 2022 Root Admin Solution ID:1538296 Share Posted October 17, 2022 Hello and @solboyle My screen name is AdvancedSetup and I will assist you with your system issues. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow all steps in the provided order and post back all requested logs Please attach all log files to your post, unless otherwise requested Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans have been completed. Temporarily disable Microsoft SmartScreen to download the software below if needed. Make sure to turn it back on once the scans are completed. Searching, detecting, and removing malware isn't instantaneous and there is no guarantee to repair every system. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Do not run online games while the case is ongoing. Do not do any free-wheeling or risky web-surfing. Only run the tools I guide you to use. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. Cracked, Hacked, or Pirated programs are not only illegal but also can make a computer a malware victim. Having such programs installed is the easiest way to get infected. It is the leading cause of ransomware encryption. It is at times also a big source of current Trojan infections. If there are any on the system you should uninstall them before we proceed. Please be patient and stick with me until I give you the "all clear". We don't want to waste your time, please don't waste ours. If your system is running Discord, please be sure to Exit it while this case is ongoing. To begin, please do the following so that we may take a closer look at your installation for troubleshooting. This is a report only. NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 19, 2022 Root Admin ID:1538501 Share Posted October 19, 2022 Are you still with us @solboyle Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 14, 2022 Root Admin ID:1545501 Share Posted December 14, 2022 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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