Remove one subscription

[MatGRN]

Hello,

Here's my problem. I first purchased a subscription for my computer (let's call it computer 1), but since i also have laptop (computer 2), i purchased a 2nd device. Like it is said, "When you buy more devices you are charged a fee for each device added". The thing is i sold my laptop (computer 2) to buy a new one (comput 3).

I wanted to transfer the subscription for my computer 2 to my computer 3. 

On my account manager, i removed the 2nd laptop. But i just couldn't add the computer 3 for free. Even with my "computer 2" removed, when i clicked on add a device, it would only open a window that tells me to buy a new one. Since i didn't find any solution, i told myself ok f* it i'm gonna buy a 3rd device. 

Now that i bought the 3rd one, i see "Available device : 1 of 3". And when i click on "Add a device", it asks me if i want to "add this device". The thing i litteraly wanted to do so i wouldn't have to pay a 3rd one. 

Now i want to remove my subscription for the 2nd device. I don't know if i don't understand something, but i just can't. If i renew, it will renew for 3 devices, but i only use 2 of em. 

What do i have to do ?

Thanks for your help.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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[Porthos]

4 hours ago, MatGRN said:

I wanted to transfer the subscription for my computer 2 to my computer 3. 

Since you deactivated the second laptop in your account, install Malwarebytes on the new computer and activate during setup. Activate your subscription in Malwarebytes for Windows

Edited October 16, 2022 by Porthos