My devices are deactivated all the time

[Beter]

I am very frustrated with Malwarebytes support, tickets have been submitted and no one is responding.
What do I do Every 3-5 days my devices are kicked and devices are hidden in My Account as in the screenshot.

latest ticket: 4037502
my devices are deactivated all the time, very annoying. 

No one is replying, is this movement intentional by Malwarebytes?
To buy a new license or what, if there is a problem with the system in this is a very strange thing. How to be the designer of the anti-virus system and you do not know how to solve normal problems such as “licensing” this is something that worries me.

The problem has been going on for more than 3 months now. This is very annoying.

[Porthos]

2 hours ago, Beter said:

tickets have been submitted and no one is responding.

Normally it can take 3-7 weekdays for a response. Each ticket submitted starts the wait all over again.

2 hours ago, Beter said:

latest ticket: 4037502

I you have submitted more than one ticket, that is why you seem to not get a response.

[AdvancedSetup]

I have sent an internal request for review

Thank you