Not auto upgrading

[NabeelMansoor]

Hi,

I don't seem to receive notifications of a new update available; I still remain on the previous product version. 

I don't like to always click "Check for updates" as it should automatically check for product updates - can this be fixed?

[1PW]

Hello @NabeelMansoor and welcome back:

Please let the forum look at the system's logs:

 

1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program.
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next.
4. Navigate to the Advanced tab.
5. The Advanced menu page contains several categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
6. To provide logs for review click the Gather Logs button.
7. Upon completion, click OK.
8. A file named mbst-grab-results.zip will be saved to your Desktop.
9. Please attach the file in your next reply.

Thank you.

[Porthos]

Also,

The company has program updates pushed through the normal updater (the one that checks for database updates) metered in such a way that it is throttled so not every user is offered the new build once it has been released, so it becomes a matter of probability and is somewhat random.  This means that you might be offered it early, or it might take a really long time before it is offered to you, it just all depends.  Basically a luck of the draw kind of deal.