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File installed without permission after accidentally clicking advertisement


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Hello,

this is my first question so I hope I am doing it right.

Yesterday I accidentally opened an ad on my phone and even before the site loaded a file got downloaded. It was about 5kB large and I deleted it immediately. I ran three different antivirus apps, Bitdefender was active. No threat was detected, but I am worrying a lot. Is there something else I need to do?

 

Thank you in advance

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  • Staff

Hi @Rirk,

Thanks to quick actions, you eradicated the threat by deleting it.  You would have had to explicitly allowed it to install for it to go any further.  However, if you want us to double check you can send an Apps Report.

To send an Apps Report with Malwarebytes for Android use the following instructions.

  1. Open the Malwarebytes for Android app.
  2. Tap the Menu icon.
  3. Tap Your apps.
  4. Tap three lines icon in upper right corner.
  5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included.

At this point, it would be very helpful to mention you are submitting via recommendation from the Malwarebytes forum.  This allows our support staff to know where to direct it.

By sending the Apps Report, you will create a ticket in our support system.

Private Message (PM) me the email used and/or the ticket number assigned.

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