Jump to content

Real-Time Protection causing camera stuttering, work around - v4.5.14

AhabTheGamer
 Share

Recommended Posts

AhabTheGamer

AhabTheGamer

Posted
Posted (edited)

Summary:
Real-Time Protection causes cameras plugged into Elgato Cam Link Pro to stutter every 10-13 seconds

Current Work Around:
Disable some or all of real-time protection while using cameras linked through the Elgato card.  I systematically tested each real-time module individually and found on my system, only the ransomware protection causes the issue. Could be different for others.

Permanent Fix:
? - not sure if there is one available yet without elgato and/or mbam patching software and drivers

Notes:
0 - The Camera is stuttering in multiple pieces of software - OBS and Elgato's own 4k software are the two I have and use.
1 - The Cam Link Pro is an internal PCI-E card attached directly to the motherboard
2 - This issue DID NOT EXIST when using an elgato HD 60 S, which is an external USB connected capture card.
3 - I was lucky enough to find this reddit post which pointed me at the work around:  

https://www.reddit.com/r/elgato/comments/uvkcl7/issue_regarding_periodic_stutter_on_camlink_pro/

Other Notes:

I just wanted to say that I love to see the progress that MBAM has made over the years. Back when I worked in IT, MBAM was a part of my pc cleaning toolkit and helped me resurrect many client systems from dire situations.

Edited by AdvancedSetup
Disabled live hyperlinks
Link to post
Share on other sites
AhabTheGamer

AhabTheGamer

Posted
  • Author
Posted
1 hour ago, Porthos said:

I would exclude the program folders from the camera software and the other programs that are using the feed from the camera.

Thanks for your reply! The only issue with this is I have the streaming/recording software (OBS Studio) excluded already.

I don't actually use the Elgato software for the card b/c OBS can interface directly with the hardware/see the camera feed.

If there is another piece of software I should exclude, I'm happy to try it.

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
8 minutes ago, AhabTheGamer said:

If there is another piece of software I should exclude, I'm happy to try it.

 

8 minutes ago, AhabTheGamer said:

I have the streaming/recording software (OBS Studio) excluded already.

Not according to your log. OBS is not excluded.

I would exclude the Elgato folders as well. If you are recording the stream, I would exclude the output folder of the recording.

 

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Can you please do the following? @AhabTheGamer

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
  • NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

Link to post
Share on other sites
AhabTheGamer

AhabTheGamer

Posted
  • Author
Posted

good morning and thanks for the rapid replies!

I've ran the cleaning tool as instructed, but I'm embarrassed to admit I'm not sure I did it correctly. The cleaning tool prompted me if I wanted to reinstall MBAM right as it finished, and it did reinstall, but there was a failure to reinstall message after I finished installing MBAM. Due to that, I've also added the clean results text as well as the log run after I rebooted.

For the sake of troubleshooting, I have not re-added any whitelisted programs/folders that I had prior to the cleaning.

I have tested the camera and there is still a freeze every 10-13 seconds

the same workaround addressed the issue - for me that is disabling ransomware protection under the real-time protection section.

mbst-clean-results.txt mbst-grab-results.zip

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Please try uninstalling the following, then restart the computer to test again.

Bonjour
Java SE Development Kit 8 Update 20 (64-bit)
 

We could also do some generic clean up of the computer. It is running a lot of items on startup and doesn't look like it's been cleaned in a while.

Let me know if interested in doing some clean up of the computer @AhabTheGamer

 

Link to post
Share on other sites
AhabTheGamer

AhabTheGamer

Posted
  • Author
Posted
11 hours ago, AdvancedSetup said:

Please try uninstalling the following, then restart the computer to test again.

Bonjour
Java SE Development Kit 8 Update 20 (64-bit)
 

We could also do some generic clean up of the computer. It is running a lot of items on startup and doesn't look like it's been cleaned in a while.

Let me know if interested in doing some clean up of the computer @AhabTheGamer

 

removed those two items

added the exclusions for the OBS folders

still have the stutter. stutter goes away when I disable ransomeware protection.

I'd be interested in some cleanup, but don't take the program list too literally. I've slipstreamed this windows installation into quite a few systems over the years, and while I've done quite a bit of housekeeping each time, I didnt bother with smaller things.  Thats why you see the bonjour and java dev stuff from 10+ years ago.

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Please review the following and remove any programs you do not need, or use. All of these programs will run if you manually run them. Often times there is no need to run all these program every single time the computer starts.

You can use Task Manager to manage some of them. If wanted you could also use Microsoft Autoruns

 

MSCONFIG\startupfolder: C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^CrashPlan Tray.lnk => C:\Windows\pss\CrashPlan Tray.lnk.CommonStartup
MSCONFIG\startupfolder: C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk => C:\Windows\pss\HP Digital Imaging Monitor.lnk.CommonStartup
MSCONFIG\startupfolder: C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^New Text Document.exe => C:\Windows\pss\New Text Document.exe.CommonStartup
MSCONFIG\startupfolder: C:^Users^Blake^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Dropbox.lnk => C:\Windows\pss\Dropbox.lnk.Startup
MSCONFIG\startupfolder: C:^Users^Blake^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^OpenOffice.org 3.0.lnk => C:\Windows\pss\OpenOffice.org 3.0.lnk.Startup
MSCONFIG\startupfolder: C:^Users^Blake^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Send to OneNote.lnk => C:\Windows\pss\Send to OneNote.lnk.Startup
MSCONFIG\startupreg: Acronis Scheduler2 Service => "C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe"
MSCONFIG\startupreg: AcronisTibMounterMonitor => C:\Program Files (x86)\Common Files\Acronis\TibMounter\TibMounterMonitor.exe
MSCONFIG\startupreg: Adobe ARM => "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
MSCONFIG\startupreg: Amazon Music => "C:\Users\Blake\AppData\Local\Amazon Music\Amazon Music Helper.exe"
MSCONFIG\startupreg: BCSSync => "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
MSCONFIG\startupreg: DivXMediaServer => C:\Program Files (x86)\DivX\DivX Media Server\DivXMediaServer.exe
MSCONFIG\startupreg: DivXUpdate => "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
MSCONFIG\startupreg: ISUSPM Startup => C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe -startup
MSCONFIG\startupreg: ISUSScheduler => "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe" -start
MSCONFIG\startupreg: KiesPDLR => C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
MSCONFIG\startupreg: KiesPreload => C:\Program Files (x86)\Samsung\Kies\Kies.exe /preload
MSCONFIG\startupreg: Skype => "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
MSCONFIG\startupreg: Spotify Web Helper => "C:\Users\Blake\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"
MSCONFIG\startupreg: SunJavaUpdateSched => "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
MSCONFIG\startupreg: TrueImageMonitor.exe => "C:\Program Files (x86)\Acronis\TrueImageHome\TrueImageMonitor.exe"
HKLM\...\StartupApproved\Run: => "SonicWallNetExtender"
HKLM\...\StartupApproved\Run: => "XboxStat"
HKLM\...\StartupApproved\Run32: => "ASUS AiChargerPlus Execute"
HKLM\...\StartupApproved\Run32: => "Raptr"
HKLM\...\StartupApproved\Run32: => "DellNetExtender"
HKLM\...\StartupApproved\Run32: => "PlaysTV"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\StartupFolder: => "CurseClientStartup.ccip"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\StartupFolder: => "Send to OneNote.lnk"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\StartupFolder: => "Zoho Assist.lnk"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\Run: => "NETGEARGenie"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\Run: => "Amazon Music"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\Run: => "OPENVPN-GUI"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\Run: => "EpicGamesLauncher"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\Run: => "MSPANCentralViewerPreLoad"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\Run: => "Plays"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\Run: => "com.squirrel.Teams.Teams"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\Run: => "PlariumPlay"
HKU\S-1-5-21-2726366817-976827989-3952155821-1000\...\StartupApproved\Run: => "Spotify"

 

 

The computer is also launching AnyDesk every time it starts. Do you really want or need that?

Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\AnyDesk.lnk [2021-06-23]
ShortcutTarget: AnyDesk.lnk -> C:\Program Files (x86)\AnyDesk\AnyDesk.exe (philandro Software GmbH -> AnyDesk Software GmbH)
S2 AnyDesk; C:\Program Files (x86)\AnyDesk\AnyDesk.exe [3853384 2022-08-12] (philandro Software GmbH -> AnyDesk Software GmbH)

 

Are you actually using Malwarebytes Privacy VPN? If not then you may wish to uninstall it

 

Are you still actually using Acronis True Image backup from 2014 for backups?

R2 AcrSch2Svc; C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe [1263424 2014-08-14] (Acronis International GmbH -> Acronis)
R2 afcdpsrv; C:\Program Files (x86)\Common Files\Acronis\CDP\afcdpsrv.exe [3996664 2015-12-06] (Acronis International GmbH -> Acronis)
R2 AURService; System32\restore_aw_assistant.exe [1068032 2015-05-08] (Acronis International GmbH -> )
 

 

Are you still using this program? It's used for mounting iPhone file systems it looks like but it's from 2011

R2 DokanMounter; C:\Program Files (x86)\Dokan\DokanLibrary\mounter.exe [14848 2011-01-10] () [File not signed]
R2 Dokan; C:\Windows\system32\drivers\dokan.sys [120408 2011-01-10] (Hiroki Asakawa -> Windows (R) Win 7 DDK provider)

 

You're also running very old HP Printer software. Do you still use any of these HP Printers?

 

S3 HP DS Service; C:\Program Files (x86)\HP\HPBDSService\HPBDSService.exe [13824 2011-10-17] (Hewlett-Packard Company) [File not signed]
R2 HP LaserJet Service; C:\Program Files (x86)\HP\HPLaserJetService\HPLaserJetService.exe [164864 2012-05-02] (HP) [File not signed]
R3 hpqcxs08; C:\Program Files (x86)\HP\Digital Imaging\bin\hpqcxs08.dll [225280 2007-03-13] (Hewlett-Packard Co.) [File not signed]
R2 hpqddsvc; C:\Program Files (x86)\HP\Digital Imaging\bin\hpqddsvc.dll [131072 2007-03-13] (Hewlett-Packard Co.) [File not signed]
R2 Net Driver HPZ12; C:\Windows\System32\HPZinw12.dll [50688 2016-06-15] (HP Inc.) [File not signed]
R2 Pml Driver HPZ12; C:\Windows\System32\HPZipm12.dll [66048 2016-06-15] (HP Inc.) [File not signed]
 

 

 

Please run the following fix which will do an extensive clean up of the system.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

Link to post
Share on other sites
AhabTheGamer

AhabTheGamer

Posted
  • Author
Posted

good evening! been a long weekend for me and a long stream last night, so won't be able to get to these items just yet.

I wanted to comment on some of the things you have listed -

1 - Acronis runs every night, makes a complete image backup of my system to an external hard drive, so I don't want to do anything to that. I should probably get a more updated version.
2 - anydesk - I leave it set to autorun on startup b/c I need it randomly when I'm not physically at this workstation. While I don't use it frequently, I need it on and running for those random times I do need it (few times a week).

Advanced - thanks for that file, i'll run it tomorrow morning.  It this just the general clean up you mentioned, or is this trying to get to a place where the primary issue of my post is fixed?

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

No, if Acronis is working well for you then I would not change it. Newer versions are so bloated that I don't recommend Acronis anymore. I used to recommend it. So, only look at a newer version if you're having issues with backup or restores.

No rush, post back when ready @AhabTheGamer

 

Link to post
Share on other sites
AhabTheGamer

AhabTheGamer

Posted
  • Author
Posted (edited)
2 hours ago, AdvancedSetup said:

No, if Acronis is working well for you then I would not change it. Newer versions are so bloated that I don't recommend Acronis anymore. I used to recommend it. So, only look at a newer version if you're having issues with backup or restores.

No rush, post back when ready @AhabTheGamer

 

ran FRST, file attached.

regarding acronis - the version I have works well enough. Is there a different recommended piece of software that will image my system similar to what I have now, but is a more recent release? I'd rather not get newer acronis versions if they're that bloated. I hate bloatware.

 

Fixlog.txt

 

Edited by AdvancedSetup
Corrected inline attachment placement
Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

That looks to have been a pretty good run.

Windows Resource Protection found corrupt files and successfully repaired them.

For backup software we have the following link

 

 

Data Backup Software

Macrium Reflect Free - Probably the best FREE version for the average home user

How to Create a Full-Disk Backup of Your PC with Macrium Reflect
https://www.howtogeek.com/howto/7363/macrium-reflect-is-a-free-and-easy-to-use-backup-utility/

How to create a full backup of Windows 10 using Macrium Reflect
https://pureinfotech.com/create-backup-windows-10-macrium-reflect/

Cloning a disk using Macrium Reflect 8
https://www.youtube.com/watch?v=lSdSNAjmdDg

Configuring a backup with Macrium Reflect 8
https://www.youtube.com/watch?v=rwc01y9Ggzs

Macrium Drive Image and Restore
https://www.youtube.com/watch?v=iO9gCwQjBSo

 

 

 

 

 

 

Let me have you run the following @AhabTheGamer

 

SecurityCheck by glax24              

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

image.png

image.png

image.png

 

Thank you

 

 

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Good day, @AhabTheGamer

Clonezilla was great back in the day but really is not the best tool for Windows and has multiple limitations that Macrium Reflect does not have.

 

Please uninstall, update, or otherwise address the following as appropriate for your system.

 

  1. 7-Zip 16.04 v.16.04 Warning! This software is no longer supported. Uninstall old version, download and install new one.
  2. Adobe AIR v.24.0.0.180 Warning! This software is no longer supported. Please uninstall it.
  3. Adobe Acrobat Reader v.22.003.20258 Warning! This software is no longer supported. Please uninstall it and use Adobe Acrobat Reader DC.
  4. Adobe Media Player v.1.8 Warning! This software is no longer supported. Please uninstall it.
  5. Audacity 2.0.5 v.2.0.5 Warning! Download Update
  6. Discord v.0.0.309 Warning! Download Update
  7. DivX Setup v.2.6.3.52 Warning! Download Update
  8. Epic Games Launcher v.1.1.183.0
  9. FileZilla Client 3.26.2 v.3.26.2 Warning! Download Update
  10. GIMP 2.10.14 v.2.10.14 Warning! Download Update
  11. Gpg4win (2.3.3) v.2.3.3 Warning! Download Update
  12. IrfanView (remove only) v.4.35 Warning! Download Update
  13. K-Lite Codec Pack 16.9.8 Basic v.16.9.8 Warning! Download Update
  14. Microsoft .NET Framework 4.5.2 v.4.5.51209 Warning! Download Update
  15. Microsoft SQL Server 2005 Compact Edition [ENU] v.3.1.0000 Warning! This software is no longer supported.
  16. Microsoft Silverlight v.5.1.50918.0 Warning! This software is no longer supported.
  17. Microsoft Teams v.1.2.00.17057 Warning! Download Update
  18. Notepad++ v.5.5 Warning! Download Update
  19. OpenOffice.org 3.0 v.3.0.9379 Warning! Download Update
  20. Picasa 3 v.3.6 Warning! This software is no longer supported.
  21. Python 2.7 (64-bit) v.2.7.150 Warning! Download Update
  22. QuickTime v.7.62.14.0 Warning! This software is no longer supported. Please uninstall it and use another software.
  23. Skype™ 7.24 v.7.24.104 Warning! Download Update
  24. Spotify v.1.1.76.447.g11f432d8 Warning! Download Update
  25. Steam v.1.0.0.0 Warning! Download Update
  26. VLC media player v.3.0.16 Warning! Download Update
  27. WinRAR archiver Warning! This software is no longer supported. Uninstall old version, download and install new one.
  28. Windows Live Essentials v.16.4.3522.0110 Warning! This software is no longer supported.
  29. Windows Media Player Firefox Plugin v.1.0.0.8 Warning! This software is no longer supported.
  30. Zoom v.5.9.1 (2581) Warning! Download Update
  31. iTunes v.8.2.0.23 Warning! Download Update


---------------------------- [ UnwantedApps ] -----------------------------
FLV Player 2.0 (build 25) v.2.0 (build 25) Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it
Google Video Support Plugin v.19.12.1000.0 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it
MyFreeCodec Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

 

Once everything has been addressed, please restart the computer one more time.

Then click on START and type in "Check for updates" and allow Windows to scan for and install any updates it finds.

Please keep me posted.

 

Link to post
Share on other sites
AhabTheGamer

AhabTheGamer

Posted
  • Author
Posted

i've cleaned off everything that wasn't used/up-to-date. I do have a windows patch to install, but its a whole new win10 version which just released today, and I'm not comfortable installing that yet, I normally give a brand new version a few days for the early adopters to deal with the bugs.

Just circling back - I still have this issue with MBAM, where my camera freezes every 10-13 seconds while the ransomeware real-time protection is enabled. I've tried the camera in all four ports of my cam link pro.

Elgato has sent my ticket to development on their end to see whats going on.  Any other things we can try with MBAM?

Link to post
Share on other sites
  • Root Admin
AdvancedSetup

AdvancedSetup

Posted
  • Root Admin
Posted

Hello @AhabTheGamer

 

Can you please do the following?

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, place a checkmark on all of the Repair System entries.
  • Then click on the Repair System button and allow it to run and restart the system.
     

image.png



After the restart please do the following

  • Run the MBST Support Tool again.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
  • NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete


    image.png

 

After the restart please do the following

  • Run the MBST Support Tool one more time.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the All Users' desktop, please upload that file on your next reply

    image.png

Thank you

 

 

Link to post
Share on other sites
AhabTheGamer

AhabTheGamer

Posted
  • Author
Posted
16 hours ago, AdvancedSetup said:

Hello @AhabTheGamer

 

Can you please do the following?

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, place a checkmark on all of the Repair System entries.
  • Then click on the Repair System button and allow it to run and restart the system.
     

image.png



After the restart please do the following

  • Run the MBST Support Tool again.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
  • NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete


    image.png

 

After the restart please do the following

  • Run the MBST Support Tool one more time.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the All Users' desktop, please upload that file on your next reply

    image.png

Thank you

 

 

Advanced - I'm going to run through this in a bit. With regards to the repair, will it reset my firewall rules? Will it reset my network stack again (thereby removing my static IP)?

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.