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MBAMService.exe causing NETIO.SYS BSOD


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Hello,

I've been using Malwarebytes Premium for a few years now and recently I've started having seemingly random BSODs. They can happen whether I'm using Chrome, playing a game, or even while I'm away from the computer, so I haven't been able to track down the exact cause. But opening the dump files in WinDbg shows the causing process to be MBAMService, so I thought I would ask here for help.

I have attached the logs from the support tool, and have uploaded the most recent 2 minidumps here if needed: 

https://we.tl/t-nRtPQAT1Cw

Thank you!

mbst-grab-results.zip

Edited by AdvancedSetup
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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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12 minutes ago, tetonbob said:

Hi @rokie

Can you please also zip and upload to WeTransfer this full memory dump?
C:\WINDOWS\MEMORY.DMP 
You would first need to copy it from that location to your desktop before you can zip it.

Thank you for your report.

I sent you a private message with a link to the full dump file. Thanks!

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  • 1 month later...

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