Beter Posted October 12, 2022 ID:1537507 Share Posted October 12, 2022 Same problem, I'm very frustrated with Malwarebytes support, too many tickets have been submitted and no one is responding. What do I do every 5 days my devices are kicked and the devices are hidden in "my account" as in the screenshot. Link to post Share on other sites More sharing options...
Porthos Posted October 12, 2022 ID:1537508 Share Posted October 12, 2022 1 minute ago, Beter said: too many tickets have been submitted and no one is responding. Every time a new ticket is submitted you wait time starts over. Ticket times after the automated ticket time can currently run up to 10 WEEKDAYS. What was you latest ticket number? And when exactly was it submitted?? Link to post Share on other sites More sharing options...
Beter Posted October 12, 2022 Author ID:1537509 Share Posted October 12, 2022 1 minute ago, Porthos said: What was you latest ticket number? And when exactly was it submitted?? ticket number: 4037502 latest ticket: (4 days ago) Link to post Share on other sites More sharing options...
Beter Posted October 12, 2022 Author ID:1537510 Share Posted October 12, 2022 I have more than one device and more than one account facing the same problem. A very critical situation. Do I have to log into each account and submit a ticket? Thanks for respond. Best, Beter. Link to post Share on other sites More sharing options...
Porthos Posted October 12, 2022 ID:1537512 Share Posted October 12, 2022 1 minute ago, Beter said: latest ticket: (4 days ago) That is 2 days of wait time on this ticket. Weekends do not count. 1 minute ago, Beter said: Do I have to log into each account and submit a ticket? Each account is under a different email address?? Link to post Share on other sites More sharing options...
Beter Posted October 12, 2022 Author ID:1537517 Share Posted October 12, 2022 10 minutes ago, Porthos said: Each account is under a different email address?? Yes. Link to post Share on other sites More sharing options...
Porthos Posted October 12, 2022 ID:1537519 Share Posted October 12, 2022 (edited) 7 minutes ago, Beter said: Yes. Since the licenses are linked to the email it might be a good Idea. I cant tell you with 100% certainty. Also if they are Gmail be sure to check all of the inboxes. Edited October 12, 2022 by Porthos Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 12, 2022 Root Admin ID:1537546 Share Posted October 12, 2022 Please continue to work with Malwarebytes Support for all licensing issues. The forums cannot assist with licensing issues. Consumer Support https://support.malwarebytes.com/hc/en-us/requests/new Business Supporthttps://service.malwarebytes.com/hc/en-us/requests/new I will go ahead and close this topic now. Thank you Link to post Share on other sites More sharing options...
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