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5 minutes ago, Porthos said:

Yes and that log showed you did not restart the computer first as instructed.

I absolutely did. Powered down, powered it up, turned off all the Nord apps, ran MWB, same result, gathered a second log, and posted it above.

Stand by, I'll do it again.

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  • Root Admin

Hello @jsbw

Are you still using the Nord VPN ?

I see you appear to have been using Norton Antivirus at some point, but it looks like you may not be using it now?

You're also using a Customized HOSTS file.  Make sure none of our systems are in that file.


Firewall Rules for Malwarebytes on Windows devices



  • cdn.mwbsys.com                            :443     Used to deliver new updates and downloads to the Malwarebytes product.
  • cleo.mb-internal.com                      :443     Used by the in-app purchase flow to simplify the process of upgrading or renewing your Malwarebytes Premium subscription.
  • hubble.mb-cosmos.com                :443     Used to validate threats against Malwarebytes Nebula servers for better protection and to reduce potential for detection of legitimate applications.
  • iris.mwbsys.com                             :443     Used for serving in-app messaging, such as news about the latest threats, personalized reports, renewal reminders or other offers.
  • keystone.mwbsys.com                   :443     Used to validate your Malwarebytes Premium subscription.
  • links.malwarebytes.com                 :443     Used by the in-app purchase flow to simplify the process of upgrading or renewing your Malwarebytes Premium subscription.
  • my-device.malwarebytes.com       :443     Used to register your installation with Malwarebytes My Account portal, my.malwarebytes.com.
  • sirius.mwbsys.com                          :443     Used to check for updates for both the product version and the protection database.
  • telemetry.malwarebytes.com         :443     Communicates telemetry and threat information to Malwarebytes servers. More information on our telemetry can be found on our Privacy Policy.
  • www.malwarebytes.com                 :443     Used to verify connectivity to the Malwarebytes servers.



Please try turning off your VPN and make sure your hosts file does not include any of our links.

Then try to activate again and let me know.




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