jsbw Posted October 11, 2022 ID:1537427 Share Posted October 11, 2022 Hey, because you don't get enough of these! I checked WMI, it was set to automatic. Switched to manual, hit "apply," then switched back to "Automatic" and hit "apply." No change. Ran MSERT, same same. Downloaded Malwarebytes Support Tool, so here's my log:mbst-grab-results.zip TIA. Link to post Share on other sites More sharing options...
Porthos Posted October 11, 2022 ID:1537438 Share Posted October 11, 2022 29 minutes ago, jsbw said: so here's my log: Restart the computer then turn off all Nord software and try again. Link to post Share on other sites More sharing options...
jsbw Posted October 11, 2022 Author ID:1537445 Share Posted October 11, 2022 12 minutes ago, Porthos said: Restart the computer then turn off all Nord software and try again. thank you very much. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted October 11, 2022 ID:1537447 Share Posted October 11, 2022 1 minute ago, jsbw said: thank you very much. Did you do the following?? 14 minutes ago, Porthos said: Restart the computer then turn off all Nord software and try again. Did you get the connect to service error after doing what I asked. Link to post Share on other sites More sharing options...
jsbw Posted October 11, 2022 Author ID:1537448 Share Posted October 11, 2022 Yes I did. Same result. Ran another log. Link to post Share on other sites More sharing options...
Porthos Posted October 11, 2022 ID:1537450 Share Posted October 11, 2022 6 minutes ago, jsbw said: Ran another log. Yes and that log showed you did not restart the computer first as instructed. Link to post Share on other sites More sharing options...
jsbw Posted October 11, 2022 Author ID:1537451 Share Posted October 11, 2022 5 minutes ago, Porthos said: Yes and that log showed you did not restart the computer first as instructed. I absolutely did. Powered down, powered it up, turned off all the Nord apps, ran MWB, same result, gathered a second log, and posted it above. Stand by, I'll do it again. Link to post Share on other sites More sharing options...
jsbw Posted October 11, 2022 Author ID:1537455 Share Posted October 11, 2022 Ok, powered down, powered up, turned off Nord apps in "Show hidden icons" carrot, then ran Task Manager and turned them off in there. Then tried to start Malwarebytes. Same result. Ran the support tool. Here's the new log. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted October 11, 2022 ID:1537476 Share Posted October 11, 2022 1 hour ago, jsbw said: Ok, powered down, powered up Do a restart. Do not click shutdown and turn back on. Shutdown does not turn it off. Quote System has been up for: 15 hours 5 minutes 30 seconds Link to post Share on other sites More sharing options...
jsbw Posted October 11, 2022 Author ID:1537478 Share Posted October 11, 2022 mbst-grab-results.zip Link to post Share on other sites More sharing options...
jsbw Posted October 11, 2022 Author ID:1537491 Share Posted October 11, 2022 Third time's the charm? Link to post Share on other sites More sharing options...
Porthos Posted October 11, 2022 ID:1537498 Share Posted October 11, 2022 1 hour ago, jsbw said: Third time's the charm? Sometimes it is an intermittent connection that resolves it self. Link to post Share on other sites More sharing options...
jsbw Posted October 11, 2022 Author ID:1537501 Share Posted October 11, 2022 No, I was implying that this third log might explain things. The problem still exists. Thanks for your help and support. Link to post Share on other sites More sharing options...
Porthos Posted October 11, 2022 ID:1537503 Share Posted October 11, 2022 16 minutes ago, jsbw said: The problem still exists. I have asked someone to work with you for some advanced cleanup to correct this issue. Link to post Share on other sites More sharing options...
jsbw Posted October 12, 2022 Author ID:1537505 Share Posted October 12, 2022 45 minutes ago, Porthos said: I have asked someone to work with you for some advanced cleanup to correct this issue. Thank you very much. Link to post Share on other sites More sharing options...
jsbw Posted October 12, 2022 Author ID:1537506 Share Posted October 12, 2022 ps: I've tried running MWB in Safe+Networking mode, and the same thing happens, if that helps. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 12, 2022 Root Admin ID:1537530 Share Posted October 12, 2022 Hello @jsbw Are you still using the Nord VPN ? I see you appear to have been using Norton Antivirus at some point, but it looks like you may not be using it now? You're also using a Customized HOSTS file. Make sure none of our systems are in that file. Firewall Rules for Malwarebytes on Windows deviceshttps://support.malwarebytes.com/hc/en-us/articles/360038516734 cdn.mwbsys.com :443 Used to deliver new updates and downloads to the Malwarebytes product. cleo.mb-internal.com :443 Used by the in-app purchase flow to simplify the process of upgrading or renewing your Malwarebytes Premium subscription. hubble.mb-cosmos.com :443 Used to validate threats against Malwarebytes Nebula servers for better protection and to reduce potential for detection of legitimate applications. iris.mwbsys.com :443 Used for serving in-app messaging, such as news about the latest threats, personalized reports, renewal reminders or other offers. keystone.mwbsys.com :443 Used to validate your Malwarebytes Premium subscription. links.malwarebytes.com :443 Used by the in-app purchase flow to simplify the process of upgrading or renewing your Malwarebytes Premium subscription. my-device.malwarebytes.com :443 Used to register your installation with Malwarebytes My Account portal, my.malwarebytes.com. sirius.mwbsys.com :443 Used to check for updates for both the product version and the protection database. telemetry.malwarebytes.com :443 Communicates telemetry and threat information to Malwarebytes servers. More information on our telemetry can be found on our Privacy Policy. www.malwarebytes.com :443 Used to verify connectivity to the Malwarebytes servers. Please try turning off your VPN and make sure your hosts file does not include any of our links. Then try to activate again and let me know. Thanks Link to post Share on other sites More sharing options...
jsbw Posted October 12, 2022 Author ID:1537531 Share Posted October 12, 2022 I'm sorry--"hosts" file? I don't know what that means. Link to post Share on other sites More sharing options...
jsbw Posted October 12, 2022 Author ID:1537532 Share Posted October 12, 2022 And I'm turning off all Nord apps in Task Manager before I run Malwarebytes. Link to post Share on other sites More sharing options...
Porthos Posted October 12, 2022 ID:1537533 Share Posted October 12, 2022 2 minutes ago, jsbw said: I'm sorry--"hosts" file? I don't know what that means. You can reset it back to default. Instructions on resetting your HOSTS file can be found in this Microsoft support article. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 12, 2022 Root Admin ID:1537535 Share Posted October 12, 2022 I don't use Nord VPN so I'm not sure how to disconnect from it. I'm sure it's probably pretty easy to see and do from the Task Tray icon Let me know. We can search for it from Nord or someone else. Link to post Share on other sites More sharing options...
jsbw Posted October 13, 2022 Author ID:1537663 Share Posted October 13, 2022 No, I think the correct way to do it is to turn it off in the task tray and then confirm in Task Manager. Thanks, guys--will be at home this evening to do the rest and provide you with a new log. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 13, 2022 Root Admin ID:1537665 Share Posted October 13, 2022 Okay, let us know Link to post Share on other sites More sharing options...
jsbw Posted October 13, 2022 Author ID:1537680 Share Posted October 13, 2022 Ok, I did not restart. I made sure all Nord products were not running. I reset my HOSTS file. Then I ran the Gather Logs from your support tool. Fingers crossed. mbst-grab-results.zip Link to post Share on other sites More sharing options...
jsbw Posted October 13, 2022 Author ID:1537684 Share Posted October 13, 2022 And here's a log after following the same steps after a restart, in case that was what you meant. mbst-grab-results.zip Link to post Share on other sites More sharing options...
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